When does a cancelled flight qualify for compensation?
A flight cancellation can be eligible for compensation when the airline informs you less than 14 days before departure and no suitable alternative is offered. Compensation also depends on the final arrival time if you were rerouted.
Your rights when your flight is cancelled
In case of cancellation, the airline has clear obligations. You may have the right to:
✈️ Rerouting or refund
Choose between a full refund of the unused ticket, or rerouting to your final destination under comparable conditions.
🍽️ Right to care
Depending on waiting time, you may be entitled to meals, communications, and hotel accommodation with transport when necessary.
Compensation amounts
The compensation amount is mainly based on flight distance. In some situations, rerouting conditions may affect the final amount.
Extraordinary circumstances
Airlines may refuse compensation only if the cancellation was caused by extraordinary circumstances. Evidence and the precise cause matter.
Often extraordinary
- Severe weather conditions
- Air traffic control restrictions (ATC)
- Security risks / emergencies
Often NOT extraordinary
- Routine technical issues
- Internal airline organization
- Crew shortages (case-dependent)
Documents to prepare
To speed up your claim, prepare these documents:
How to claim compensation
- Submit your flight details and describe the cancellation.
- We verify eligibility and prepare the claim file.
- We contact the airline and negotiate on your behalf.
- Compensation is paid if the airline accepts (or we escalate if needed).
FAQ – Cancelled flights
Is every cancelled flight eligible for compensation?
No. Eligibility depends on the notice period, rerouting offered, and whether the cause is extraordinary.
If I accept an alternative flight, can I still get compensation?
Yes, depending on your final arrival delay and the conditions of EC 261/2004.
What if the airline says it was “extraordinary circumstances”?
Some causes may exclude compensation, but others are debatable. Evidence and the exact cause are key.