A question? Our team is here to help.

Compensation depends on your flight distance and arrival delay, ranging from €250 to €600 per passenger, even for low-cost tickets.

Anyone who has taken a flight departing from or arriving in the European Union, or operated by a European airline, may be eligible for compensation in case of a delay of more than 3 hours, cancellation, or denied boarding, according to EU Regulation EC 261/2004.

Usually, all you need is a booking confirmation or boarding pass. An e-ticket or confirmation email works perfectly. If you don’t have these documents, our team can help.

Most claims are usually settled within a few weeks, though exceptional cases may take longer if the airline disputes or legal action is needed. The good news: with our expertise and automated tools, Fly-Claim handles claims faster than most traditional services.

No fees if your claim is unsuccessful. If you get compensated, we only take a 30% commission (including VAT) upon success.

Absolutely — add anyone who traveled with you. Every passenger is eligible for individual compensation.

Certain situations, known as ‘extraordinary circumstances,’ allow airlines to avoid paying compensation. These include:
Severe weather or natural disasters
Airport staff or air traffic controller strikes (not the airline’s own staff)
Terror alerts or political instability
However, technical problems or staff shortages within the airline are not considered extraordinary circumstances. In these cases, you are entitled to compensation.