A question? Our team is here to help.

Have a question about your passenger rights or an ongoing claim? We’re here to support you every step of the way — fast, clear, and reliable.

24–48h

response time

€0

upfront

Up to €600

per passenger

Quick check •Case review •End-to-end support

Contact

Write to us

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How to reach us

You can contact us via the form below or directly by email:

Email contact@fly-claim.com

Response within 24–48 hours

Check my compensation 2 minutes • Free • No upfront fees

Fast

The fastest way to get an answer

⚡

If it’s about compensation

Use our online check: we review your eligibility (up to €600) and get back to you with the next steps.

Check compensation • 2 minutes • Free

Get started Learn more

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What helps us reply faster?

If possible: flight number, date, route, airline, and a short description of the disruption (delay, cancellation, missed connection, overbooking).

Tip: for connections, the key metric is the delay at the final destination.

Form

Contact form

📝

Add your Webflow contact form here

No form in the code — place your own form directly under this block.

Links

Useful links

Passenger rights

EC 261/2004 • Overview

Delayed flight

Up to €600 • Conditions

Cancelled flight

Rerouting • Refund • Compensation

Missed connection

Final destination counts • Same booking

Denied boarding

Overbooking • Rights at the gate

Our services

Review • Negotiation • Follow-up

Check my case 2 minutes • No upfront fees

Frequently Asked Questions:

Understand your rights and discover how Fly Claim helps you get compensation for delayed, cancelled, or overbooked flights.

What is the compensation amount you are entitled to ?

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The amount of compensation depends on the flight distance and the delay upon arrival. It can range from €250 to €600 per passenger, even if the ticket was purchased at a low price.

Who can claim compensation for a delayed or cancelled flight ?

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Anyone who has taken a flight departing from or arriving in the European Union, or operated by a European airline, may be eligible for compensation in case of a delay of more than 3 hours, cancellation, or denied boarding, according to European Regulation EC 261/2004.

What documents do you need to provide ?

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In general, a proof of booking or a boarding pass is sufficient. If you have an e-ticket or a confirmation email, that's perfect. Our team can also assist you if you no longer have these documents.

How long does it take to receive your compensation ?

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Typically, most claims are resolved within a few weeks, but some exceptional cases may take longer, especially if the airline disputes the claim or legal action is required.
Good news: thanks to our expertise and automated tools, Fly Claim processes requests faster than most traditional services.

Do you have to pay anything in advance ?

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No, our service is 100% free if you are not compensated. If you do receive compensation, we charge a 30% VAT-inclusive commission only upon success.

Can you request compensation for multiple passengers ?

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Yes, you can add your family members, friends, or colleagues who traveled with you. Each passenger is entitled to a separate compensation.

In which cases can compensation be denied ?

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Certain situations, called "extraordinary circumstances," allow airlines not to pay compensation. These include:
Bad weather or natural disasters
Strikes by airport staff or air traffic controllers (but not airline staff)
Terrorist alerts or political instability
On the other hand, technical problems or staff shortages within the airline are not considered extraordinary circumstances. In such cases, you are entitled to compensation.