You pay nothing upfront
Our model is simple: no upfront fees. You can submit your case for free. We then check eligibility under EU Regulation (EC) 261/2004, build a strong file, and handle the process with the airline.
How the success fee works
The success fee is applied only when compensation is actually obtained. It covers the work involved in reviewing your case, preparing evidence, communicating with the airline, and following through until payment.
What’s included
- Case analysis (delay, cancellation, overbooking, missed connection)
- Legal qualification and strategy
- Evidence review and file preparation
- Airline communication, follow-ups, negotiation
- Tracking through to payment
When do you pay?
Only after compensation is obtained. If the claim does not succeed, no payment is due.
Fee only if successful
Examples (illustrative)
Compensation amounts depend on distance and arrival delay (up to €600). Here’s how “success fee only” works in practice.
Why this model is beneficial
No financial risk upfront
You can pursue a claim without paying first — ideal if you don’t want to spend time handling airline back-and-forth.
Aligned incentives
We’re paid if compensation is obtained — our incentives match yours.
FAQ
Do I pay anything if my claim fails?
No. If no compensation is obtained, you pay nothing.
When is the fee applied?
Only after compensation is obtained. Exact terms are described in your Terms & Conditions.
Why use a service instead of claiming myself?
To save time, strengthen the file (evidence/arguments), and handle follow-ups and negotiation with the airline.
Where can I read the detailed fee terms?
On your website (Terms & Conditions). You can also contact us if needed.