Privacy Policy

Privacy Policy
Last updated: 20/07/2025
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At Fly Claim, protecting your personal data is a top priority. This policy explains what data we collect, how we use and protect it, and your rights.

We collect only the data necessary to process your compensation claim, including:
- Identity: first and last name
- Contact information: email address, phone number
- Flight information: date, flight number, itinerary
- Technical data: IP address, cookies to improve your website experience

Your data is used to:
- Verify your eligibility for compensation
- Manage and track your claim
- Communicate with you about your claim progress
- Process compensation payments
- Comply with legal and regulatory obligations
- Improve our website and services through technical data

We process your data based on:
- Execution of a contract (our mandate to represent you)
- Compliance with legal obligations
- Your consent (for newsletters or marketing offers)

Your data is confidential and only shared with:
- Airlines, to process your claim
- Technical and legal service providers, under confidentiality agreements
- Authorities, if legally required
We never sell your data to third parties.

Your data is retained:
- For the duration necessary to process your claim
- Up to 5 years after the claim is closed, in accordance with legal obligations

We implement strict technical and organizational measures to protect your data from unauthorized access, loss, or alteration.

Under GDPR, you have the right to:
- Access, correct, and delete your data
- Limit or object to processing
- Data portability
- Withdraw consent at any time
- File a complaint with the CNIL
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To exercise your rights, contact us at:
📧 contact@fly-claim.com

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For any questions regarding your data protection, contact us:
📧 contact@fly-claim.com