⏱️ Flight delay
Compensation may apply when the final arrival delay is 3h+ (conditions apply).
Check →Process
The steps to get your compensation
Our goal is simple: build a strong file, classify your situation correctly (delay, cancellation, overbooking, missed connection), and negotiate with the airline to obtain the compensation you’re entitled to.
1
You submit your claim
Quick form (flight, date, incident, passengers).
2
Eligibility & review
EC 261/2004 checks, distance, arrival delay, evidence.
3
Claim & negotiation
Airline contact, follow-ups, legal arguments.
4
Payment & closure
Compensation secured → payout and file closed.
Check your compensation now
2-minute form • No upfront fees
Preparation
Documents to prepare (recommended)
The clearer the file, the smoother the process. Ideally, keep the following:
✅ Booking & itinerary
- E-ticket / booking confirmation
- Flight number(s)
- Connection proof (same booking reference)
✅ Evidence of disruption
- Airline emails/SMS/app messages
- Screenshots, photos of airport boards
- Boarding passes (if available)
Tip: note the real arrival time (doors open). For connections, what matters is the
final destination arrival time.
Updates
Timeline & case updates
Timelines vary depending on the airline, complexity, and season (holidays, high claim volume). We handle follow-ups and keep your file moving.
Typical response times
Some airlines reply within ~30 days, others take longer. A well-prepared, well-documented claim improves results.
Clear milestones
You’ll be informed of key steps: file received, eligibility review, claim sent, airline response, and next actions.
Pricing
Fees (success-based)
You pay nothing upfront. We are paid only if compensation is secured. This means our incentives are aligned with yours.
✅
No upfront fees: submit for free.
Success fee only: charged only when compensation is obtained.
Success fee only: charged only when compensation is obtained.
Coverage
Cases we handle
We manage the main disruptions covered by EC 261/2004. If you’re unsure, submit your case — we’ll review your eligibility.
✈️ Flight cancellation
Depending on notice timing and rerouting, compensation may apply.
Check →
🚫 Overbooking
Denied boarding can trigger compensation + assistance.
Check →
🔁 Missed connection
If on the same booking, delay is measured at the final destination.
Check →
Start my claim
Fast • No upfront costs
Common questions
FAQ
How long does a claim take?
It depends on the airline and complexity. It can take several weeks or longer. We handle follow-ups and keep your file progressing.
Do I have to pay anything upfront?
No. There are no upfront fees. A success fee applies only if compensation is obtained.
What if my trip includes a connection?
When it’s the same booking, the key metric is the final destination arrival delay.
What documents should I keep?
Booking confirmation, e-tickets, airline emails/SMS, screenshots/photos, and receipts if you had expenses.