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Flight delayed or cancelled?
Get up to 600 € compensation !

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⏱️ Your claim in 2 minutes       ⚖️ Air passenger rights specialists     🇬🇧 English-speaking service
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Airports: Delays, cancellations and passenger compensation

Each airport has its own particularities: frequent delays, strikes, overcrowding, difficult connections, long security lines, or baggage problems. With Fly Claim, access our airport fact sheets to understand your rights and find out if you can obtain compensation of up to €600 under EC Regulation 261/2004.

AT A GLANCE

EU261: Your rights in case of flight delay or cancellation

EU Regulation EU261 (CE261) protects air passengers in cases of:
‍
• flight delay
• flight cancellation
• missed connection
• overbooking
‍
‍If the airline is responsible for the disruption, you may receive compensation of up to €600 per passenger.
‍
‍EU261 Compensation Amounts
• €250 for flights up to 1500 km
• €400 for flights between 1500 km and 3500 km
• €600 for flights over 3500 km
‍
‍Some situations may be considered extraordinary circumstances, such as:
• extreme weather
• air traffic control strike
• security risksIn these cases, the airline may not be required to pay compensation.

What will you find in each airport guide?

Discover all the essential information to understand your rights in case of flight delays, cancellations, missed connections or lost baggage at each airport. Our guides help you maximize your compensation up to €600 under EU Regulation EC 261/2004.

Frequent delays

Analysis of the most common delays at each airport, their causes (air traffic, weather, congestion) and your compensation rights in case of delays exceeding 3 hours.

Cancellations and disruptions

Detailed information about cancelled flights, rescheduling and disruptions. Find out in which cases you can obtain compensation and how to react in case of a flight cancellation.

Missed connections

Understand your rights in case of a missed connection at the airport and the conditions required to obtain compensation depending on your itinerary and the airline’s responsibility.

Lost or delayed baggage

What should you do in case of lost, delayed or damaged baggage? Our guides explain the steps to follow and the possible compensation under the Montreal Convention.

Terminal and access information

Find practical information about terminals, access, transport and services available at each airport to better organize your journey.

Your rights and compensation

Access a complete guide to your passenger rights and learn how to obtain up to €600 in compensation for delayed or cancelled flights under EU Regulation EC 261/2004.

Consult our airport guides

Barcelona El Prat Airport (BCN)
Paris Charles de Gaulle Airport (CDG)
Frankfurt Airport (FRA)
Rome Fiumicino Airport (FCO)
Paris Orly (ORY)
Amsterdam (AMS)

Explore our guides and useful pages

Discover the most frequently visited airports, related airlines, as well as essential pages to understand your rights in case of delayed flights, cancelled flights, missed connections, or extraordinary circumstances.

Most visited airports

Related airlines

Useful pages

HOW WE WORK

Frequently Asked Questions:

Understand your rights and discover how Fly Claim helps you get compensation for delayed, cancelled, or overbooked flights.

What is the compensation amount you are entitled to ?
⏷
The amount of compensation depends on the flight distance and the delay upon arrival. It can range from €250 to €600 per passenger, even if the ticket was purchased at a low price.
Who can claim compensation for a delayed or cancelled flight ?
⏷
Anyone who has taken a flight departing from or arriving in the European Union, or operated by a European airline, may be eligible for compensation in case of a delay of more than 3 hours, cancellation, or denied boarding, according to European Regulation EC 261/2004.
What documents do you need to provide ?
⏷
In general, a proof of booking or a boarding pass is sufficient. If you have an e-ticket or a confirmation email, that's perfect. Our team can also assist you if you no longer have these documents.
How long does it take to receive your compensation ?
⏷
Typically, most claims are resolved within a few weeks, but some exceptional cases may take longer, especially if the airline disputes the claim or legal action is required.
Good news: thanks to our expertise and automated tools, Fly Claim processes requests faster than most traditional services.
Do you have to pay anything in advance ?
⏷
No, our service is 100% free if you are not compensated. If you do receive compensation, we charge a 30% VAT-inclusive commission only upon success.
Can you request compensation for multiple passengers ?
⏷
Yes, you can add your family members, friends, or colleagues who traveled with you. Each passenger is entitled to a separate compensation.
In which cases can compensation be denied ?
⏷
Certain situations, called "extraordinary circumstances," allow airlines not to pay compensation. These include:
Bad weather or natural disasters
Strikes by airport staff or air traffic controllers (but not airline staff)
Terrorist alerts or political instability
On the other hand, technical problems or staff shortages within the airline are not considered extraordinary circumstances. In such cases, you are entitled to compensation.

✈ Flight delayed or cancelled ?

Provide your flight details and get up to 600€ in compensation !

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