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Airlines: Compensation, delays and passenger rights

Each airline has its own specific policies regarding delays, cancellations, denied boarding, and passenger handling. Some are more prone to disruptions, strikes, or traffic congestion. With Fly Claim, consult our airline-specific guides to understand your rights and check if you are eligible for compensation of up to €600 under EC Regulation 261/2004.

AT A GLANCE

EU261: Your rights in case of flight delay or cancellation

EU Regulation EU261 (CE261) protects air passengers in cases of:
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• flight delay
• flight cancellation
• missed connection
• overbooking
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‍If the airline is responsible for the disruption, you may receive compensation of up to €600 per passenger.
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‍EU261 Compensation Amounts
• €250 for flights up to 1500 km
• €400 for flights between 1500 km and 3500 km
• €600 for flights over 3500 km
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‍Some situations may be considered extraordinary circumstances, such as:
• extreme weather
• air traffic control strike
• security risksIn these cases, the airline may not be required to pay compensation.

What will you find in each airline guide?

Discover all the essential information to understand your rights in case of delayed flights, cancellations, denied boarding, or missed connections with each airline. Our guides help you maximize your compensation up to €600 under Regulation EC 261/2004.

Frequent delays

Analysis of the most common delays for each airline, their causes (internal organization, aircraft rotation, congestion), and your compensation rights in case of delays exceeding 3 hours.

Cancellations and disruptions

Detailed information on canceled flights, rescheduling, and disruptions specific to each airline. Find out when you are entitled to compensation and how to respond effectively.

Denied boarding (overbooking)

Understand your rights in case of denied boarding due to overbooking and the conditions to obtain immediate compensation under European regulation.

Missed connections

Learn how airlines handle connections and in which cases a missed connection may entitle you to compensation depending on your itinerary.

Airline policies and practices

Analysis of airline practices regarding claims, delays, and compensation. Identify common behaviors and your possible remedies.

Your rights and compensation

Access a complete guide to your passenger rights and learn how to obtain up to €600 in compensation in case of delayed flights, cancellations, or denied boarding under Regulation EC 261/2004.

HOW WE WORK

Frequently Asked Questions:

Understand your rights and discover how Fly Claim helps you get compensation for delayed, cancelled, or overbooked flights.

What is the compensation amount you are entitled to ?

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The amount of compensation depends on the flight distance and the delay upon arrival. It can range from €250 to €600 per passenger, even if the ticket was purchased at a low price.

Who can claim compensation for a delayed or cancelled flight ?

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Anyone who has taken a flight departing from or arriving in the European Union, or operated by a European airline, may be eligible for compensation in case of a delay of more than 3 hours, cancellation, or denied boarding, according to European Regulation EC 261/2004.

What documents do you need to provide ?

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In general, a proof of booking or a boarding pass is sufficient. If you have an e-ticket or a confirmation email, that's perfect. Our team can also assist you if you no longer have these documents.

How long does it take to receive your compensation ?

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Typically, most claims are resolved within a few weeks, but some exceptional cases may take longer, especially if the airline disputes the claim or legal action is required.
Good news: thanks to our expertise and automated tools, Fly Claim processes requests faster than most traditional services.

Do you have to pay anything in advance ?

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No, our service is 100% free if you are not compensated. If you do receive compensation, we charge a 30% VAT-inclusive commission only upon success.

Can you request compensation for multiple passengers ?

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Yes, you can add your family members, friends, or colleagues who traveled with you. Each passenger is entitled to a separate compensation.

In which cases can compensation be denied ?

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Certain situations, called "extraordinary circumstances," allow airlines not to pay compensation. These include:
Bad weather or natural disasters
Strikes by airport staff or air traffic controllers (but not airline staff)
Terrorist alerts or political instability
On the other hand, technical problems or staff shortages within the airline are not considered extraordinary circumstances. In such cases, you are entitled to compensation.