Introduction
Fly Claim takes privacy seriously. This policy describes how we collect and use your personal data when you browse our website or submit a compensation claim.
Data controller
The data controller is Fly Claim. For any privacy-related question, please contact us via the Contact section below.
Data we collect
Depending on how you use our website and services, we may collect the following categories of data:
Identity & contact data
- First name, last name
- Contact details (email, phone number)
- Information required for the case (depending on the claim)
Flight-related data
- Flight number, date, route
- Type of disruption (delay, cancellation, etc.)
- Evidence (emails, screenshots, boarding pass, etc.)
Technical data
- IP address (depending on configuration), browser, device
- Security/access logs
- Usage data (pages viewed, clicks)
Payment data
We do not necessarily collect card payment details. If compensation is confirmed, we may request payout information (e.g., IBAN) via a secure channel.
Purposes & legal bases
We process personal data for the following purposes, based on the legal grounds provided by the GDPR:
Data sharing
We may share strictly necessary data with:
Airlines & partners
Airlines, intermediaries, and partners involved in processing your claim (e.g., legal support when applicable).
Technical providers
Hosting, email tools, analytics (subject to consent), security services, and other tools necessary to operate the website.
International transfers
Some service providers may be located outside the EU/EEA. Where applicable, we use appropriate safeguards (e.g., standard contractual clauses) to protect your data in line with GDPR requirements.
Retention periods
We keep personal data only as long as necessary for the purposes described above and/or to comply with legal obligations. Retention periods depend on the nature of the data and the context (claim file, accounting, dispute management, etc.).
Security
We implement technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure.
Cookies
Cookies may be used for website functionality, analytics, and personalization. Depending on the cookie type, your consent may be required.
Essential cookies
Required for core functionality (security, essential preferences).
Analytics / marketing cookies
Audience measurement and/or advertising, enabled only based on your choice.
Your rights (GDPR)
Under the GDPR, you have rights such as:
Contact
To exercise your rights or ask a question: contact@fly-claim.com
Policy updates
We may update this policy to reflect legal, technical, or operational changes. The version published on the website prevails.