Claim at Rome Fiumicino Airport
Flight delayed or cancelled at Rome Fiumicino: check your compensation
Was your flight departing from or arriving at Rome Fiumicino delayed, cancelled or overbooked, or did a disruption cause you to miss a connection? Depending on your journey, the airline and the cause of the problem, you could receive up to €600 per passenger.
Depending on the distance and circumstances of the flight
European passenger protection generally applies
Fly Claim is paid only if your claim is successful
Can you receive compensation for a flight at Rome Fiumicino?
Flights departing from Rome Fiumicino are generally covered by European passenger protection rules, even when the airline is established outside the European Union.
For a flight arriving in Rome from a country outside the European Union, the airline that actually operated the flight must be identified.
Departure airport
A departure from Rome Fiumicino generally benefits from European passenger protection.
Operating carrier
The airline that sold the ticket may be different from the airline that actually operated the flight.
Final delay
When a stopover is involved, the arrival time at the final destination may be decisive.
Cause of the problem
A technical fault, an operational issue, bad weather or an air traffic restriction are not assessed in the same way.
The mere fact that a flight is delayed or cancelled in Rome does not automatically guarantee compensation. The exact cause must also be checked.
Flight delayed when departing from or arriving at Rome Fiumicino
Compensation may be due when a flight reaches its final destination with a significant delay and the airline cannot show that the incident resulted from extraordinary circumstances that it could not reasonably have avoided.
The delay shown on departure from Rome Fiumicino is not always the delay used for compensation. The actual arrival time must be compared with the scheduled arrival time.
Information to keep
- flight number and date;
- originally scheduled arrival time;
- actual arrival time;
- name of the operating carrier;
- reason given for the delay;
- new itinerary in the event of rerouting.
Flight cancelled at Rome Fiumicino
In the event of a cancellation, you should check when the airline informed you, the reason given and the schedule of the replacement journey offered.
Ticket reimbursement, rerouting to the final destination and any fixed compensation are separate rights.
New itinerary
Compare the schedule of the proposed alternative with that of the journey originally booked.
Reimbursement
In certain situations, reimbursement may be requested when the passenger decides not to travel.
Accepting rerouting does not automatically remove every possibility of compensation.
Missed connection at Rome Fiumicino
A delay on the first leg may prevent a passenger from boarding their next flight in Rome. When the different flights are included in a single booking, the delay at the final destination may be taken into account.
The terminals used, the scheduled connection time, the new itinerary assigned and the time at which the passenger finally reached the destination must all be checked.
Useful documents
- complete booking confirmation;
- boarding passes for each leg;
- actual arrival time of the first flight;
- new flight assigned after the missed connection;
- actual arrival time at the final destination;
- receipts for meals, hotel or transport.
Overbooking or denied boarding at Rome Fiumicino
Involuntary denied boarding may entitle you to compensation if you have a valid booking, arrived on time and your documents were in order.
Overbooking must be distinguished from boarding being refused because of late arrival at the gate, an incorrect travel document, a medical reason or a justified security reason.
Different rules may apply when you accepted a commercial offer in exchange for your seat.
Meals, hotel and transport while waiting in Rome
When a delay, cancellation or missed connection results in a long wait, the airline may have to provide assistance appropriate to the circumstances.
Meals and refreshments
Reasonable assistance may be due depending on the length of the wait.
Accommodation
A hotel may be necessary when the new departure is scheduled for the following day.
Transport
Transfers between the airport and the accommodation may also be covered.
Information
Keep the emails, text messages and notifications received during the disruption.
Keep itemised receipts. Expenses must remain necessary and reasonable in relation to the disruption.
How much can you claim for a flight in Rome?
When the conditions are met, the fixed compensation amount mainly depends on the distance of the journey concerned.
Up to 1,500 km
Reference amount for eligible short-distance journeys.
Between 1,500 and 3,500 km
Amount applicable to certain medium-distance journeys and longer intra-European flights.
More than 3,500 km
Maximum reference amount for certain long-haul journeys.
These amounts remain indicative. A reduction may apply in certain rerouting situations when arrival remains relatively close to the original schedule.
Which documents should you keep at Rome Fiumicino?
Travel documents
- booking confirmation;
- flight number and date;
- boarding passes;
- complete itinerary;
- replacement journey document.
Evidence of the disruption
- emails and text messages from the airline;
- photos of the Rome Fiumicino information screens;
- actual arrival time;
- reason given for the disruption;
- receipts for meals, hotel or transport.
Frequently asked questions about disrupted flights in Rome
Can I receive compensation for a delayed flight departing from Rome?
This may be possible when the delay at the final destination reaches the applicable threshold and the airline cannot show extraordinary circumstances that exempt it from liability.
Are all airlines covered for departures from FCO?
Flights departing from an airport in the European Union are generally covered, even when the airline is established outside the Union.
Can I claim after a missed connection in Rome?
This may be possible when the different legs are included in a single booking and arrival at the final destination is significantly delayed.
Can I recover my meal or hotel expenses?
Certain necessary and reasonable expenses may be claimed when the required assistance was not provided. Keep all receipts.
Does bad weather in Rome automatically remove the right to compensation?
No. The actual weather conditions, their connection with the flight and the measures taken by the airline must all be checked.
Do I have to pay Fly Claim when submitting my claim?
No. There is no fee when you submit your claim. Commission applies only when compensation is recovered.
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