How does Fly Claim help you obtain flight compensation?
Delayed or cancelled flight, overbooking or missed connection? Fly Claim assesses your situation under air passenger rights, prepares your case and handles the claim with the airline. You remain informed at every stage, and our commission only applies if your claim succeeds.
Up to €600 depending on the flight distance, arrival delay and circumstances.
The 4 steps of your flight compensation claim
Our process turns your travel information into a structured claim. We check your journey, the actual delay at your final destination, the cause of the disruption and the available supporting documents before contacting the airline.
You enter your flight details
Provide the route, date, airline, flight number and the problem you experienced. You can also add passengers travelling under the same booking.
We assess your eligibility
We review the application of European rules, the journey distance, the delay at your final destination and any potential extraordinary circumstances.
We submit the claim
Your case is sent to the airline with the necessary information and arguments. We handle communications, additional requests and follow-ups.
You receive your compensation
Once the claim succeeds and payment is received, your compensation is transferred to you after deducting the commission stated in our terms.
How do we assess your flight’s eligibility?
Compensation for a delayed or cancelled flight does not depend solely on the number of hours displayed at departure. The assessment considers the route, the airline operating the flight, the arrival time at the final destination and the precise reason for the disruption.
European passenger rights may apply to flights departing from the European Union, as well as certain flights arriving in the European Union when operated by a European airline. Iceland, Norway and Switzerland are also covered by these rules.
The route and airline
We check the departure and arrival airports as well as the operating air carrier.
The arrival delay
For a delay or missed connection, the arrival time at the final destination is decisive.
The cause of the disruption
We distinguish between causes attributable to the airline and genuinely extraordinary circumstances.
The booking and evidence
A single booking, boarding passes and messages received from the airline can strengthen your case.
Situations that appear similar may lead to different outcomes depending on the facts. The form provides an initial basis for assessment, but final eligibility depends on a full review of the case. Learn more about your rights .
How much compensation could you receive for a disrupted flight?
When the applicable conditions are met, standard compensation is generally calculated according to the flight distance. The arrival delay, proposed rerouting and precise nature of the disruption may also affect the final amount.
Flight of up to 1,500 km
Reference amount for short-haul journeys that meet the applicable conditions.
Flight of more than 1,500 km
This includes certain flights within the EU and other journeys between 1,500 and 3,500 km.
Flight of more than 3,500 km
Maximum reference amount for certain long-haul flights outside the EU.
These amounts are indicative and subject to the applicable conditions. Where rerouting results in a limited delay, compensation may be reduced.
Which documents should you keep for your claim?
You can begin with the essential flight information. Additional documents can then confirm the route, passengers and disruption experienced.
Booking and journey
- Booking confirmation or electronic ticket
- Booking reference and flight number
- Available boarding passes
- Complete itinerary for connecting flights
Evidence of the disruption
- Emails or text messages sent by the airline
- Photos of airport information screens
- Actual arrival time at your destination
- Receipts for reasonable expenses incurred
How long does a flight compensation claim take?
There is no single timeframe for every case. Processing time depends on the airline’s responsiveness, the supporting documents requested, the complexity of the journey and whether the reason given by the airline is disputed.
Receipt and verification
We check the information submitted and contact you if anything is missing.
Submission and communication
The claim is submitted to the airline and followed up according to the responses received.
Decision and payment
Once an agreement is reached, payment is processed and you are informed when the case is closed.
You are informed of important developments without having to follow up with the airline yourself. For a question about an existing case, use our contact page .
No upfront fees, commission only if your claim succeeds
Submitting your claim and the initial assessment require no payment. Fly Claim is paid only when compensation is successfully recovered. The applicable commission is deducted from the amount obtained in accordance with the terms accepted when submitting your claim.
Which situations can you submit a claim for?
Fly Claim supports passengers affected by the most common air travel disruptions. Each situation has its own criteria. Read the relevant guide or submit your journey directly for an initial assessment.
Delayed flight
A late arrival at your final destination may entitle you to compensation.
Understand my rights →Cancelled flight
The notice given by the airline and the rerouting offered are among the factors assessed.
Understand my rights →Denied boarding
Involuntary denied boarding due to overbooking may entitle you to compensation.
Understand my rights →Missed connection
With a single booking, the delay at your final destination may be taken into account.
Understand my rights →What about extraordinary circumstances?
An airline may cite an external cause that it could not reasonably have avoided. This reason must be assessed according to the facts and does not necessarily remove all rights to assistance or rerouting.
Frequently asked questions about how Fly Claim works
How can I find out whether my flight is eligible?
Enter your route, travel date and the disruption you experienced. Eligibility depends on factors including the route, operating carrier, arrival delay and cause of the disruption.
How much could I receive?
The standard reference amounts are generally €250, €400 or €600, depending on the distance and applicable conditions. Rerouting or certain circumstances may affect the final amount.
Do I have to pay before submitting my claim?
No. There is no fee when submitting your claim. The commission stated in Fly Claim’s terms is only applied if compensation is successfully obtained.
Can I start without all my supporting documents?
Yes. Submit the information you currently have. We will then tell you whether a booking confirmation, boarding pass or other evidence is required.
How does a claim involving a connecting flight work?
When all flights are included under a single booking, the assessment considers the arrival time at the final destination rather than only the delay affecting the first flight segment.
What happens if the airline rejects the claim?
We assess the reason given, the available evidence and the possible next steps. An initial refusal is not always sufficient to determine your rights conclusively.
How long does the process take?
The timeframe varies according to the airline, the complexity of the case and the communications required. You are informed at important stages of the claim.
Start your claim in just a few minutes
Enter your journey details and the disruption you experienced. No upfront fees are required.