Flight compensation by airport
Find useful information after a delayed or cancelled flight, or a missed connection, from major European airports.
Your eligibility depends in particular on the route, the operating airline and the cause of the disruption.
Check your rights based on your flight’s airport
The departure airport, arrival airport and airline that actually operated the flight help determine which passenger-rights rules may apply to your journey.
Airport guides will provide information about delays, cancellations, missed connections and the steps you can take to enforce your rights.
You will soon be able to search by city, airport name or IATA code.
Airport guides
Our airport directory is currently being prepared.
Airport guides are coming soon
In the meantime, you can enter your flight details directly in our claim form to check which rules apply to your journey.
Check my flightRead our other guides
You can also find information based on the type of flight disruption you experienced.
Passenger rights
Learn about the European rules that may protect you after a disrupted flight.
Delayed flight
Check whether your delay at the final destination may qualify for compensation.
Cancelled flight
Learn about your rights to reimbursement, rerouting, assistance and compensation.
Which airport should be taken into account?
To determine which rules apply, it is important to identify the departure airport, the arrival airport and the airline that actually operated the flight.
To calculate the delay that may qualify for compensation, the arrival time at your final destination is generally the key factor, particularly when your journey includes connecting flights under one booking.
For connecting journeys, do not consider only the delay affecting the first flight. Keep your full itinerary and the actual arrival time at your final destination.
Frequently asked questions about airports
My airport is not listed
You can still enter your flight in the claim form. Your full journey and the applicable passenger-rights rules will then be checked.
Should the departure or arrival airport be considered?
Both airports must be examined to determine which rules apply. For delay compensation, the arrival time at the final destination is generally essential.
Can I receive compensation for a flight departing outside the EU?
This may be possible when the flight arrives in the European Union and is operated by an EU airline. The complete journey must be checked carefully.
Which airport should I enter for a connecting journey?
Enter the complete journey, including the departure airport, stopovers and final destination. This makes it possible to assess the total delay affecting your journey.
Are two airports serving the same city considered one airport?
No. Airports serving the same city remain separate airports and have different IATA codes. You should select the exact airport shown on your booking.
Check whether you may be entitled to compensation
Enter your airports, airline and the disruption you experienced. There are no upfront fees to begin.