Guides to air passenger rights
Browse our practical guides on delayed flights, cancellations, missed connections, overbooking and the compensation you may be entitled to claim.
The information provided is general. Eligibility depends in particular on the journey, the final delay and the cause of the disruption.
Quickly find the guide that matches your situation
A delayed or cancelled flight, or a missed connection, may entitle you to compensation, assistance, reimbursement or rerouting.
Our guides help you understand the applicable requirements, possible compensation amounts and the steps to take with the operating airline.
Find the guide that precisely matches your flight disruption.
All our guides
Search for a topic or select a category to find the guide that matches your situation.
3-hour flight delay: how much compensation can you claim?
Learn about the requirements and the compensation amounts of €250, €400 or €600 that may be available when you reach your final destination at least three hours late.
Read the guideCancelled flight: refund or rerouting?
Learn how to choose between a ticket refund and a replacement flight, obtain care and claim up to €600 in compensation.
Read the guideFlight cancelled less than 14 days before departure
Check when a cancellation announced less than fourteen days before departure allows you to claim €250 to €600 per passenger.
Read the guideDelayed flight caused by a technical problem
Learn which technical faults are normally the airline’s responsibility, when an exception may apply and how to prepare your compensation claim.
Read the guideFlight delayed by weather: can you claim compensation?
Learn to distinguish genuinely extraordinary weather from an unsupported excuse and understand your care and expense rights.
Read the guideMissed connection compensation: complete guide
Check whether the flights form one reservation, calculate the final-destination delay and understand rerouting, care and compensation.
Read the guideOverbooking and denied boarding compensation
Understand the difference between volunteering your seat and involuntary denial, plus compensation, rerouting and care rights.
Read the guideFlight cancelled on the day of departure: your rights
Learn about immediate alternatives, assistance and the conditions for claiming up to €600 in compensation.
Read the guideAirline strike compensation: can you claim?
Distinguish an internal strike from an external strike and check your rights to compensation, a refund and care.
Read the guide2-hour flight delay: compensation and care rights
Understand when care becomes due and when an arrival delay of at least three hours may qualify for compensation.
Read the guide4-hour flight delay: can you claim compensation?
Check your rights to care and compensation of up to €600 depending on the flight distance and the reason for the delay.
Read the guideAirline refuses flight compensation: what can you do?
Review the reason for rejection, gather useful evidence and learn how to challenge the airline’s decision effectively.
Read the guide5-hour flight delay: refund and compensation rights
Find out when you may abandon the journey, request a ticket refund and still claim additional compensation.
Read the guideCancelled flight: refund or rerouting?
Understand the two travel remedies offered after cancellation and check whether separate compensation may also be due.
Read the guideHow long does flight compensation take?
Distinguish compensation from a ticket refund and learn how to follow up when an airline payment remains outstanding.
Read the guideFlight cancelled less than 7 days before departure
Check the replacement-flight timings and whether compensation of up to €600 may still be payable.
Read the guideAirline staff strike: can you claim compensation?
Find out why a strike by the airline’s own staff may lead to €250, €400 or €600 and which evidence you should keep.
Read the guideAir traffic controller strike: compensation and rights
Check when an external strike may rule out compensation and which rights to care, a refund and rerouting still remain.
Read the guideFlight cancelled 7 to 14 days before: compensation
Compare the replacement flight’s departure and arrival times to check whether you can claim up to €600 per passenger.
Read the guideExtraordinary circumstances: how can you check the claim?
Learn how to verify the event, its connection with your flight and the reasonable measures taken by the airline.
Read the guideCancelled flight: which expenses are reimbursable?
Meals, hotels, transfers or a replacement ticket: identify reasonable costs to claim and the receipts you need.
Read the guideCancelled flight: rerouting on another airline
Find out when to request a competitor’s flight, how to document a refusal and what to check before booking for yourself.
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What problem did you experience with your flight?
Go directly to the main page covering the type of disruption you experienced.
Delayed flight
Check your rights when your flight reaches its destination later than scheduled.
Cancelled flight
Learn about your rights to reimbursement, rerouting, assistance and compensation.
Missed connection
Assess the delay recorded when you reached your final destination.
Denied boarding
Check your rights if the airline prevented you from boarding because of overbooking or an operational decision.
Why read the Fly Claim guides?
Passenger rights may vary depending on the departure airport, destination, operating airline and the exact cause of the flight disruption.
Each guide covers a specific situation to help you understand the applicable rules before starting your claim.
To determine your actual eligibility, the exact details of your flight and the cause of the disruption must be checked.
Learn more about your air passenger rights
Frequently asked questions about Fly Claim guides
Do the guides replace an assessment of my claim?
No. The guides provide general information. Actual eligibility depends on the exact flight details, the operating airline and the cause of the disruption.
How can I find a specific guide?
Use the search bar or the category filters available in the guide directory.
Will new guides be added?
Yes. New guides will gradually be published on flight delays, cancellations, missed connections and compensation claims.
Can I start a claim directly?
Yes. You can enter your flight details in the Fly Claim form to have your eligibility checked.
Check whether you may be entitled to compensation
Enter your journey, airline and the problem you experienced. There are no upfront fees to start your claim.
A 30% fee including taxes is charged only if your claim is successful.