Your rights should besimple and accessible
Fly Claim supports passengers affected by disrupted flights. Our mission is to turn complex rules into a clear, supported and accessible claim process.
A simpler processA journey designed to remove unnecessary formalities
Dedicated expertiseCases reviewed under the applicable rules
Transparent supportClear information at every stage
Making passenger rights genuinely accessible
A disrupted flight already creates enough uncertainty. Fly Claim helps travellers understand their situation and pursue a claim without having to navigate the rules, evidence and airline correspondence alone.
A clearer process so every passenger can act on their rights.
Clarity
We explain the stages and required information in plain language.
Accessibility
You can have your situation reviewed without an upfront payment.
Action
We turn the flight assessment into a structured and monitored case.
We handle the essential stages
From the first assessment to claim follow-up, our support is designed to save you time.
Review the flight
We examine the journey, disruption and information available.
Check eligibility
We identify the rules that may apply to your situation.
Prepare the case
We organise the useful evidence and structure the claim.
Contact the airline
We submit the request and handle necessary follow-ups.
Monitor progress
We track replies and request useful additional information.
Complete after success
When compensation is recovered, it is paid according to our terms.
Legal, technical and operational expertise
A strong case relies on understanding the rules, accurate information and consistent follow-up.
European rules
Careful assessment of the framework applying to flight disruptions.
Smart assessment
Tools designed to make the first review of your journey easier.
Case management
Organised monitoring of evidence, requests and airline replies.
Traveller perspective
An approach built around the practical difficulties caused by a disrupted flight.
Four values behind every claim
Transparency
Our model is clear: no upfront fee and a fee only when compensation is recovered.
Simplicity
The journey, document requests and explanations remain as direct as possible.
Trust
Your information is used to assess and process your case.
Persistence
We provide the necessary follow-up and adapt the process as the case develops.
The main disruptions we can assess
Select your situation to learn about the criteria, next steps and rights that may apply.
Delayed flight
Long arrival delay and possible compensation.
Cancelled flight
Cancellation, rerouting, refund and compensation.
Missed connection
Late arrival after missing a connecting flight.
Denied boarding
Boarding refusal, including overbooking situations.
Your case in four stages
You describe the journey
Share the main flight and disruption details.
We assess the situation
We review eligibility and the evidence available.
We pursue the claim
The request is prepared, submitted and followed up with the airline.
You receive the outcome
We keep you informed and complete the case according to its result.
Get to know Fly Claim
What does Fly Claim do?
Fly Claim reviews flight disruptions, prepares eligible cases and supports correspondence with the airline.
Do I pay to get started?
No. There is no upfront payment. A fee applies only when compensation is successfully recovered.
Which flight problems can you review?
We assess delayed and cancelled flights, missed connections and denied boarding, among other disruptions.
Can I claim directly from the airline?
Yes. You may handle the claim yourself. Fly Claim offers support if you prefer to delegate the assessment and follow-up.
How long does a claim take?
Timing depends on the case, the airline and any additional steps required. We keep you informed as it progresses.
Let’s discuss your situation
Read how our service works or contact us if you would like to understand our support.
Check your situation in a few minutes
Start without an upfront fee and find out whether your case can be assessed.