Transavia cancelled flight:refund and compensation rights
Has Transavia cancelled your flight? Depending on when you were informed, your route, the alternative offered and the reason for cancellation, you may claim a refund or rerouting plus compensation of up to €600.
Compensation is not automatic. Notice, itinerary, alternative timings and the exact cause must be reviewed.
An Transavia cancellation announced less than 14 days before departure may qualify for compensation
Where European passenger rights apply, compensation may be due if Transavia gave less than 14 days’ notice and did not offer qualifying rerouting.
Even where extraordinary circumstances apply, the choice between a refund and rerouting and the right to care may remain.
How much for an Transavia cancelled flight?
The main fixed amounts depend on flight distance, not ticket price.
Compensation may be reduced by 50% when rerouting gets you to the final destination within limited delay thresholds. Each itinerary requires assessment.
When can you claim for an Transavia cancellation?
Four points determine whether fixed compensation may be available.
A covered flight
A departure from the EU, or another route covered by the applicable passenger-rights rules.
Late notice
Transavia informed you less than 14 days before scheduled departure.
No qualifying alternative
The replacement itinerary falls outside the timing limits that can remove the compensation obligation.
A compensable cause
The airline cannot prove unavoidable extraordinary circumstances despite reasonable measures.
Refund, rerouting and care
These rights are separate from fixed compensation.
Ticket refund
You can abandon the journey and request reimbursement of unused travel in the applicable circumstances.
Rerouting
You may choose alternative transport to your final destination at the earliest opportunity or later, subject to the rules.
Meals and communications
Reasonable care may be due while you wait for replacement transport.
Hotel and transfers
When rerouting requires an overnight stay, accommodation and airport transfers may be due.
If Transavia does not provide required care, keep itemised receipts for necessary and reasonable expenses.
The 7-day and 14-day timing rules
With 7–14 days’ notice, compensation may be avoided if rerouting departs no more than two hours earlier and arrives less than four hours later. With under 7 days’ notice, it must depart no more than one hour earlier and arrive less than two hours later.
When can Transavia refuse compensation?
The airline must identify the cause and show the cancellation could not have been avoided even with reasonable measures.
Internal causes to investigate
Crew planning, aircraft rotation and ordinary technical faults are not automatically extraordinary.
Potential extraordinary events
Dangerous weather, air-traffic-control restrictions or security risks may exclude compensation when proven.
Rights that can remain
Extraordinary circumstances do not necessarily remove refund, rerouting and care rights.
Documents useful for an Transavia claim
Booking confirmation
Reference, flight number, date and full itinerary.
Cancellation notice
Email, text message or screenshot showing when you were informed.
Alternative offered
Replacement-flight timings or evidence that no rerouting was proposed.
Boarding documents
Documents for the original and replacement journey.
Expense receipts
Itemised receipts for reasonable meals, transport and accommodation.
Transavia correspondence
Replies, reason given and any voucher proposal.
Your request in four steps
Enter the flight
Provide date, flight number and route.
Add evidence
Upload the cancellation notice and alternative offered.
We assess the claim
Notice, distance, timings and cause are reviewed.
Pay only if successful
No upfront fee; commission applies if compensation is recovered.
Related pages to explore
Transavia cancelled flight FAQ
How much compensation can Transavia owe?
Fixed compensation can be €250, €400 or €600 depending on distance and the circumstances.
Can I receive compensation as well as a refund?
Yes. A ticket refund and fixed compensation are separate rights when all conditions are met.
What if Transavia offers a voucher?
Check the conditions before accepting. A voucher should not unknowingly replace a cash refund or waive other rights.
Is a weather cancellation compensable?
Weather genuinely incompatible with safe operation may exclude compensation, but the airline must establish the impact and reasonable measures taken.
Can I claim if the replacement arrives much later?
Possibly. The rerouting timings are central to whether compensation remains payable.
Which receipts should I keep?
Keep itemised proof of necessary meals, transport and accommodation when care was not provided.
Is your Transavia cancellation eligible?
Enter your journey for an initial assessment with no upfront fee.