Contact Fly Claim
Do you have a question about your flight, your compensation claim or a case you have already submitted? Email us directly.
We usually reply within 24 hours.
One email address to contact our team
For any question regarding compensation, a cancelled flight, a delayed flight, a missed connection or an existing case, you can email us directly at the address below.
Which information should you include in your email?
A few simple details allow us to identify your situation more quickly and provide a precise response.
Your name
Enter the name used when submitting your claim or making your booking.
Your case reference
Include your Fly Claim reference if your compensation claim has already been submitted.
Your flight details
Include the airline, travel date, flight number and the airports concerned.
When should you contact us?
Existing case
Ask for information about the progress of your compensation claim.
Flight eligibility
Ask a question about a delayed flight, cancelled flight or missed connection.
Sending documents
Send the supporting documents requested to complete your case.
General question
Contact our team for any other question concerning Fly Claim services.
Our team replies within 24 hours
Send your message to contact@fly-claim.com and include the relevant details concerning your request.