Our fees:simple, transparent and success-based
You pay nothing to submit your case. Fly Claim charges a 30% fee including VAT only when your compensation is recovered. If the claim is unsuccessful, you pay nothing.
The fee is calculated directly on the compensation actually recovered.
No upfront paymentSubmit your case and receive an initial review without paying
Success-based fee30% including VAT only when compensation is recovered
Complete transparencyYou know how the fee is calculated before submitting
A fee only when you receive compensation
Our payment depends on the result obtained. You can submit the case, provide documents and receive an eligibility review without paying upfront.
When submitting the case
No payment is required to get started.
If compensation is recovered
The fee is deducted from the amount successfully recovered.
If the claim is unsuccessful
No success fee is due.
Full contractual terms are available in our Terms & Conditions.
What the fee includes
The fee covers the support needed to process your request with the airline.
Eligibility review
Assessment of the journey, disruption and applicable rules.
Evidence review
Review of the booking, flight times and useful documents.
Claim preparation
Classification of the case and preparation of the request.
Airline correspondence
Submission of the claim, replies and necessary follow-ups.
Case monitoring
Tracking responses and requesting additional information.
Payment after success
Transparent calculation of the fee on the amount recovered.
How much do you receive after the fee?
These examples apply the 30% fee including VAT to common fixed compensation amounts.
Illustrative examples. The actual amount depends on the compensation successfully recovered and the terms applying to your case.
From submission to payment in four steps
You submit the journey
Provide the flight and disruption details without paying upfront.
We review the case
We check eligibility and the documents available.
We handle the process
Fly Claim submits the request and follows up with the airline.
You are paid after success
The 30% fee including VAT is applied to the recovered amount.
Why choose a success-based fee?
No financial risk upfront
Your situation can be reviewed without an advance payment.
Aligned interests
Fly Claim is paid only when compensation is recovered.
Time saved
You avoid handling preparation, correspondence and follow-ups alone.
Easy calculation
You know the percentage that applies before you begin.
Questions about our fees
Do I pay to submit my case?
No. Submitting the case and the initial review do not require a payment.
How much does Fly Claim cost?
The fee is 30% including VAT of the compensation successfully recovered.
What happens if the airline does not pay?
If no compensation is recovered, no success fee is due.
Is the fee calculated on the ticket price?
No. It is calculated on the compensation recovered for the case.
Is there a subscription or any hidden fee?
No. There is no subscription, and the success-fee principle is explained before submission.
Where can I read the contractual terms?
The detailed terms are available in Fly Claim’s Terms & Conditions.
A clear fee before you begin
Read our terms or contact us if you would like clarification about the fee calculation.
Submit your case with no upfront fee
The 30% fee including VAT applies only when your compensation is recovered.