Guides to air passenger rights
Browse our practical guides on delayed flights, cancellations, missed connections and the compensation you may be entitled to claim.
The information provided is general. Eligibility depends in particular on the journey, the final delay and the cause of the disruption.
Quickly find the guide that matches your situation
A delayed or cancelled flight, or a missed connection, may entitle you to compensation, assistance, reimbursement or rerouting.
Our guides help you understand the applicable requirements, possible compensation amounts and the steps to take with the operating airline.
New content will gradually be added to this directory.
All our guides
Search for a topic or select a category to find the guide that matches your situation.
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What problem did you experience with your flight?
Go directly to the main page covering the type of disruption you experienced.
Why read the Fly Claim guides?
Passenger rights may vary depending on the departure airport, destination, operating airline and the exact cause of the flight disruption.
Each guide covers a specific situation to help you understand the applicable rules before starting your claim.
To determine your actual eligibility, the exact details of your flight and the cause of the disruption must be checked.
Learn more about your air passenger rights
Frequently asked questions about Fly Claim guides
Do the guides replace an assessment of my claim?
No. The guides provide general information. Actual eligibility depends on the exact flight details, the operating airline and the cause of the disruption.
How can I find a specific guide?
Use the search bar or the category filters available in the guide directory.
Will new guides be added?
Yes. New guides will gradually be published on flight delays, cancellations, missed connections and compensation claims.
Can I start a claim directly?
Yes. You can enter your flight details in the Fly Claim form to have your eligibility checked.
Check whether you may be entitled to compensation
Enter your journey, airline and the problem you experienced. There are no upfront fees to start your claim.
A 30% fee including taxes is charged only if your claim is successful.