EasyJet denied boarding:compensation and your options
Were you denied boarding by EasyJet despite holding a confirmed booking and arriving on time? If you were involuntarily bumped, you may be entitled to compensation of up to €600 as well as a refund or rerouting.
Eligibility depends on involuntary denial, punctual arrival, valid travel documents and the scope of applicable passenger-rights rules.
Involuntary EasyJet denied boarding may qualify for compensation
If you had a confirmed booking, checked in and reached the gate on time with the required documents, compensation may be due when EasyJet refuses boarding against your will.
You may also choose a refund or rerouting and receive reasonable care while waiting.
How much can you claim for denied boarding?
The standard amounts depend on flight distance rather than ticket price.
The amount may be reduced by 50% when rerouting gets you to your destination within a limited delay. The whole itinerary and actual arrival time matter.
When does EasyJet denied boarding qualify?
These checks separate involuntary bumping from situations where fixed compensation may not apply.
Confirmed booking
You held a valid ticket and confirmed reservation for the flight.
At the gate on time
You met the check-in and boarding deadlines stated by EasyJet.
Valid documents
Your passport, visa and other required travel documents were in order.
Against your will
You did not volunteer to give up the seat in exchange for negotiated benefits.
What EasyJet should offer after denied boarding
These options are separate from fixed compensation.
Ticket refund
Give up the journey and request reimbursement for the unused parts where the applicable conditions are met.
Rerouting
Request alternative transport to the final destination at the earliest opportunity or at a later suitable date.
Meals and communication
Reasonable refreshments and communication may be due while you wait.
Hotel and transfers
If an overnight stay is required, accommodation and transport to and from it may be due.
Ask for written confirmation of the refusal and keep itemised receipts if EasyJet does not provide the care you need.
Volunteer or involuntary denial: it changes the claim
EasyJet may ask for volunteers willing to surrender their seats for negotiated benefits. If you volunteer, that agreement governs the offer. If you are refused against your will, statutory denied-boarding rights may apply.
When EasyJet may reasonably refuse boarding
Not every refusal at the gate is compensable overbooking.
Health or safety
A sufficiently justified medical, operational or security concern may permit refusal.
Inadequate documents
A missing passport, visa or required document may rule out denied-boarding compensation.
Late at the gate
Missing the stated boarding deadline can prevent the overbooking rules from applying.
Documents to keep for an EasyJet claim
Booking confirmation
Booking reference, ticket, flight number, date and itinerary.
Boarding pass
Paper or mobile version, including any reissued pass.
Proof you were on time
Check-in screenshot, bag-drop receipt or gate evidence.
Reason for refusal
Written notice, message, display photo or staff explanation.
New itinerary
Tickets and actual times for alternative transport.
Expense receipts
Reasonable meals, hotel and transport not provided.
Four steps to submit your case
Describe what happened
Provide the flight, time and explanation given at the gate.
Upload evidence
Add the booking, boarding pass and replacement journey.
We assess eligibility
We review the reason, distance, arrival and care received.
Success-based fee
There is no upfront fee; commission applies only if compensation is recovered.
More pages about your passenger rights
EasyJet denied boarding FAQ
How much compensation can EasyJet owe?
Compensation may be €250, €400 or €600 depending on distance and the conditions of the journey.
Can I claim if I accepted a voucher?
It depends on what you accepted. A voluntary agreement can affect your rights, so keep the offer and its terms.
Must EasyJet reroute me?
You should normally be offered a choice between reimbursement and rerouting when the applicable conditions are met.
Can I claim if I reached the gate late?
Usually, missing the stated deadline can prevent a denied-boarding compensation claim.
What if EasyJet gave no written reason?
Record what staff said, request confirmation and keep proof that you were present on time.
Does compensation also cover my expenses?
Fixed compensation and reimbursement of reasonable expenses are separate rights. Keep every receipt.
Could your EasyJet denied boarding qualify?
Send the flight details for an initial assessment with no upfront fees.