Lufthansa flight claim:compensation and how to apply
Was your Lufthansa flight delayed or cancelled, or were you denied boarding? Build a clear claim for compensation, a refund, rerouting, care and reasonable expenses.
Flight, disruption, evidence and a quantified request: keep a copy of every submission.
A strong Lufthansa claim identifies the journey, disruption, cause and supporting evidence
Start with the operating carrier, the delay at the final destination and the reason given. EU compensation may reach €250, €400 or €600.
Refunds, rerouting, care and expense reimbursement are separate rights. Claim each one with the relevant evidence.
Flight, disruption, evidence and a quantified request: keep a copy of every submission.
Which type of Lufthansa claim should you submit?
The legal basis and evidence change with the disruption.
Delayed flight
Compare the scheduled and actual arrival at the final airport.
Cancelled flight
Check when you were informed and which alternative was offered.
Denied boarding
Distinguish an involuntary refusal from a voluntary agreement.
Flight, disruption, evidence and a quantified request: keep a copy of every submission.
What should you check before sending a Lufthansa claim?
Start with the operating carrier, the delay at the final destination and the reason given. EU compensation may reach €250, €400 or €600.
The journey falls under EU rules or equivalent protection.
The “operated by” wording confirms who performed the flight.
A generic operational reason does not automatically remove compensation.
What should you check before sending a Lufthansa claim?
Covered flight
The journey falls under EU rules or equivalent protection.
Operating carrier
The “operated by” wording confirms who performed the flight.
Exact cause
A generic operational reason does not automatically remove compensation.
Detailed request
Explain and evidence every amount and expense.
Documents to keep for your Lufthansa claim
Refunds, rerouting, care and expense reimbursement are separate rights. Claim each one with the relevant evidence.
Ticket, booking reference and full itinerary.
Original flight, connections and replacement.
Reason, timings and solutions offered.
Reasonable meals, hotel and transport.
How to submit a complete Lufthansa claim?
Rebuild the journey
Record the flight number, date, booking and final destination.
Define the disruption
State the final delay, cancellation or denied boarding.
Attach evidence
Add the ticket, boarding passes, messages and receipts.
State each request
Separate compensation, ticket refund and expense reimbursement.
Send the journey details and supporting documents so the applicable rights can be checked.
Lufthansa claim FAQ
How much can I claim from Lufthansa?
Depending on distance and conditions, fixed compensation may be €250, €400 or €600 per passenger.
Can I claim meals or a hotel?
Certain necessary and reasonable expenses may be reimbursed when required care was not provided.
What if Lufthansa cites extraordinary circumstances?
Ask for the precise cause, supporting evidence and the reasonable measures taken.
Who is liable on a codeshare flight?
Check the operating carrier shown on the booking because the claim normally targets the airline that performed the flight.
How long should I keep the documents?
Keep the complete file and correspondence until the claim is finally resolved.
Ready to submit your Lufthansa claim?
Send the journey details and supporting documents so the applicable rights can be checked.
Flight, disruption, evidence and a quantified request: keep a copy of every submission.