Ryanair claim
Ryanair flight delayed or cancelled: check your compensation
Was your Ryanair flight delayed, cancelled or overbooked, or did you experience another significant disruption? Depending on your route, your delay at the final destination and the cause of the problem, you could receive up to €600 per passenger.
Depending on the distance and the circumstances of the claim
The final destination may be decisive
Fly Claim is paid only if your claim is successful
Can you receive compensation for a Ryanair flight?
Because Ryanair is established in the European Union, European passenger protection rules may apply to its flights departing from a European airport and to certain flights it operates to the European Union.
However, eligibility depends on the itinerary, the delay at the final destination, the problem experienced and the exact reason given by the airline.
Journey
The departure and arrival airports, together with any stopovers, must be checked.
Operating carrier
Check the “operated by” wording when the booking includes a partner airline.
Arrival delay
The actual arrival time must be compared with the time stated in the booking confirmation.
Cause of the disruption
An operational issue, bad weather or an air traffic restriction are not assessed in the same way.
A delay of more than three hours may entitle you to compensation, but the cause of the problem and the journey concerned must also be checked.
Compensation for a delayed Ryanair flight
Compensation may be due when a Ryanair flight reaches its final destination with a significant delay and the airline cannot show that the disruption resulted from extraordinary circumstances that it could not reasonably have avoided.
The delay shown at departure is not always the delay used for the claim. The actual arrival time must be compared with the originally scheduled arrival time.
Information to gather
- Ryanair flight number and date;
- scheduled departure time;
- scheduled arrival time;
- actual arrival time;
- reason given by Ryanair;
- new itinerary in the event of rerouting.
Your Ryanair flight was cancelled
In the event of a cancellation, you should check when Ryanair informed you, the reason given and the schedule of the alternative journey offered.
Ticket reimbursement, rerouting and any fixed compensation are separate rights.
New flight
Compare the schedule of the proposed journey with your original booking.
Reimbursement
In some situations, reimbursement may be requested when the passenger decides not to travel.
Accepting rerouting does not automatically remove every possibility of compensation.
Missed connection during a Ryanair journey
In the event of a missed connection, you should first check whether the different flights were included in a single booking or purchased separately.
When the tickets are independent, the second flight may legally be treated as a separate contract of carriage.
Important checks
- are the flights included in the same booking?
- were the tickets purchased separately?
- did the baggage have to be checked in again?
- was a self-transfer required?
- what was the actual arrival time of the first flight?
- did Ryanair offer an alternative?
Overbooking or denied boarding with Ryanair
Involuntary denied boarding may entitle you to compensation if you had a valid booking, arrived on time and held the required travel documents.
This must be distinguished from boarding being refused because you arrived late at the gate, had incomplete documents, had a medical issue or for a justified safety or security reason.
Different rules may apply if you accepted a commercial offer in exchange for your seat.
Meals, hotel and transport after a Ryanair disruption
During a long wait, Ryanair may have to provide appropriate assistance. This right to care is separate from any fixed compensation.
Meals and refreshments
Reasonable care may be due depending on the length of the wait.
Accommodation
A hotel may be required when the new departure is scheduled for the following day.
Transport
Transport between the airport and the accommodation may also be covered.
Information
Keep all emails, text messages and notifications received during the disruption.
Keep itemised receipts for any necessary and reasonable expenses you had to pay.
How much can you claim for a Ryanair flight?
When the conditions are met, the fixed compensation amount mainly depends on the distance of the journey.
Up to 1,500 km
Reference amount for eligible short-distance journeys.
Between 1,500 and 3,500 km
Amount applicable to certain medium-distance journeys and longer intra-European flights.
More than 3,500 km
Maximum reference amount for certain longer journeys.
These amounts are indicative. A reduction may apply in certain rerouting situations when arrival remains relatively close to the original schedule.
Which documents should you keep for a Ryanair claim?
Travel documents
- booking confirmation;
- Ryanair booking reference;
- flight number and date;
- boarding pass;
- original itinerary and the new flight offered.
Evidence of the disruption
- emails and text messages received from Ryanair;
- screenshots from the Ryanair app;
- photos of airport information screens;
- actual arrival time;
- receipts for meals, hotel or transport.
You can start your claim with the information available. Additional evidence may be requested during the assessment.
Frequently asked questions about Ryanair claims
How much can I receive for a delayed Ryanair flight?
The standard reference amounts may be €250, €400 or €600, depending on the distance and the conditions applicable to the journey.
Is a three-hour delay always enough to receive compensation?
No. The journey, cause of the disruption and actual arrival time at the destination must also be checked.
Can I accept another flight and still claim compensation?
Yes, this may be possible. Rerouting and fixed compensation are separate rights.
Does Ryanair have to reimburse my meal or hotel expenses?
Certain necessary and reasonable expenses may be claimed when the required assistance was not provided. Keep all receipts.
Can I claim after a missed Ryanair connection?
This depends in particular on whether the flights were included in a single booking or purchased separately.
Do I have to pay Fly Claim before my claim is processed?
No. There is no fee when you submit your claim. Commission applies only when compensation is recovered.
Check your compensation in just a few minutes
Enter your flight number, route and the problem you experienced. There are no upfront fees.