Claim at Barcelona El Prat Airport
Flight delayed or cancelled in Barcelona: check your compensation
Was your flight departing from or arriving at Barcelona El Prat delayed, cancelled or overbooked, or did a disruption cause you to miss a connection? Depending on your journey, the airline and the cause of the problem, you could receive up to €600 per passenger.
Depending on the distance and circumstances of the flight
Protection applies regardless of the airline
Fly Claim is paid only if your claim is successful
Can you receive compensation for a flight at Barcelona El Prat?
Flights departing from Barcelona El Prat are generally covered by European passenger protection rules, including when the airline is established outside the European Union.
For a flight arriving in Barcelona from a country outside the European Union, the application of these rules depends in particular on the airline that actually operated the journey.
Departure airport
A departure from Barcelona generally benefits from European passenger protection.
Operating airline
For an arrival from a non-EU country, the airline that actually operated the flight must be identified.
Final delay
The actual arrival time must be compared with the time scheduled in the booking.
Cause of the disruption
A technical fault, an operational issue or an air traffic restriction are not assessed in the same way.
The mere fact that a flight is delayed or cancelled in Barcelona does not automatically guarantee compensation. The journey and the exact reason must be assessed.
Flight delayed when departing from or arriving in Barcelona
Compensation may be due when a flight reaches its final destination with a significant delay and the airline cannot show that extraordinary circumstances existed which it could not reasonably have avoided.
The delay shown on departure from Barcelona El Prat is not necessarily the delay used for the claim. The actual arrival time at the destination must be checked.
Information to keep
- flight number and date;
- originally scheduled departure time;
- scheduled arrival time;
- actual arrival time;
- reason given for the delay;
- new journey offered in the event of rerouting.
Flight cancelled at Barcelona El Prat
In the event of a cancellation, you should check when the airline informed you, the reason given and the schedule of the replacement solution offered.
Ticket reimbursement, rerouting to the destination and any fixed compensation are separate rights.
New flight offered
Compare the schedule of the replacement journey with that of your original booking.
Reimbursement
Ticket reimbursement may be requested in certain situations when you decide not to travel.
Accepting a new flight does not automatically remove every possibility of compensation.
Missed connection at Barcelona El Prat
A delay on the first leg of a journey may prevent a passenger from making their connection in Barcelona. When the flights are included in a single booking, the assessment may be based on the delay at the final destination.
The situation may be different when the tickets were purchased separately. The complete booking confirmation should therefore be kept.
Useful documents
- complete booking confirmation;
- boarding passes for all legs;
- actual arrival time of the first flight;
- document for the new flight offered;
- arrival time at the final destination;
- receipts for expenses incurred.
Meals, hotel and transport while waiting in Barcelona
When a delay or cancellation results in a long wait, the airline may have to provide assistance appropriate to the length and circumstances of the disruption.
Meals and refreshments
Reasonable assistance may be due depending on the length of the wait.
Accommodation
A hotel may be necessary when the new departure is scheduled for the following day.
Transport
Transfers between the airport and the accommodation may also be covered.
Information
Keep messages concerning changes to the flight and the alternatives offered.
Keep itemised receipts. Expenses must remain necessary and reasonable in relation to the situation.
Which documents should you keep at Barcelona El Prat?
Travel documents
- booking confirmation;
- flight number and date;
- boarding passes;
- complete itinerary;
- replacement journey document.
Evidence of the disruption
- emails and text messages from the airline;
- photos of airport information screens;
- actual arrival time;
- reason given for the disruption;
- receipts for meals, hotel or transport.
What disruption did you experience in Barcelona?
Delayed flight
Check how a delay at the final destination may entitle you to compensation.
View my rights →Cancelled flight
Review the notice period, reimbursement and replacement journey.
View my rights →Missed connection
A single booking may allow the final delay to be taken into account.
View my rights →Denied boarding
Involuntary denied boarding due to overbooking may entitle you to compensation.
View my rights →Frequently asked questions about disrupted flights in Barcelona
Can I receive compensation for a delayed flight departing from Barcelona?
This may be possible when the delay at the final destination reaches the applicable threshold and the airline cannot show extraordinary circumstances that exempt it from liability.
Are all airlines covered for departures from BCN?
Flights departing from an airport in the European Union are generally covered, even when the airline is established outside the Union.
Can I claim after a missed connection in Barcelona?
This may be possible when the legs are included in a single booking and arrival at the final destination is significantly delayed.
Can I recover my meal or hotel expenses?
Certain necessary and reasonable expenses may be claimed when the required assistance was not provided.
Does bad weather in Barcelona automatically exclude compensation?
No. The severity of the conditions, their direct connection with the flight and the reasonable measures taken by the airline must all be checked.
Do I have to pay Fly Claim when submitting my claim?
No. There is no fee when you submit your claim. Commission applies only when compensation is recovered.
Check your compensation in just a few minutes
Enter your itinerary, airline and the problem you experienced. There are no upfront fees.