Claim at Paris Orly Airport
Flight delayed or cancelled at Paris Orly: check your compensation
Was your flight departing from or arriving at Paris Orly delayed, cancelled or overbooked, or did you miss a connection? Depending on your journey, the airline and the cause of the disruption, you could receive up to €600 per passenger.
Depending on the distance and circumstances of the flight
The time at the final destination may be decisive
Fly Claim is paid only if your claim is successful
Can you receive compensation for a flight at Paris Orly?
Flights departing from Paris Orly are generally covered by European passenger protection rules, including when the airline is established outside the European Union.
For a flight arriving at Paris Orly from a country outside the European Union, the airline that actually operated the journey must be checked.
Departure airport
A departure from Paris Orly generally benefits from European passenger protection.
Operating airline
The airline that actually operated the flight may be different from the airline that sold the ticket.
Delay on arrival
The actual time at which you reach the final destination must be compared with the scheduled time.
Cause given
An operational issue, bad weather or an air traffic restriction do not always have the same consequences.
The mere fact that a flight is delayed or cancelled at Orly does not automatically guarantee compensation. The journey and the exact cause must be assessed.
Flight delayed when departing from or arriving at Paris Orly
Compensation may be due when a flight reaches its final destination with a significant delay and the airline cannot show that extraordinary circumstances exempt it from liability.
The delay shown on the Paris Orly information screens is not always the delay used for legal purposes. The time at which the aircraft doors open at the final destination is generally important information.
Information to keep
- flight number and date;
- originally scheduled arrival time;
- actual arrival time;
- airline that operated the flight;
- reason given for the delay;
- new journey offered in the event of rerouting.
Flight cancelled at Paris Orly
In the event of a cancellation, you should check when the airline informed you, the reason given and the schedule of the replacement flight offered.
Ticket reimbursement, rerouting and fixed compensation are separate rights.
Rerouting
Compare the schedule of the new journey with that of your original booking.
Reimbursement
Ticket reimbursement may be requested when you decide not to travel under the applicable conditions.
Accepting a replacement journey does not automatically remove every possibility of compensation.
Missed connection during a journey via Paris Orly
A disruption on the first flight may prevent a passenger from boarding the next leg. When the different legs are included in the same booking, the assessment may be based on the arrival time at the final destination.
The situation is different when the tickets were purchased separately or when the passenger planned a transfer between Paris Orly and Paris CDG.
Documents to keep
- complete booking confirmation;
- boarding passes for each leg;
- actual arrival time of the first flight;
- document for the new flight offered;
- arrival time at the final destination;
- receipts for expenses incurred.
Meals, hotel and transport while waiting at Paris Orly
When a delay or cancellation results in a long wait, the airline may have to provide assistance appropriate to the length and circumstances of the disruption.
Meals and refreshments
Reasonable assistance may be due depending on the length of the wait.
Accommodation
A hotel may be necessary when the new departure is scheduled for the following day.
Transport
Transfers between the airport and the accommodation may also be covered.
Information
Keep messages received concerning the flight and the alternatives offered.
Keep itemised receipts. Expenses must remain necessary and reasonable.
Which documents should you keep at Paris Orly?
Travel documents
- booking confirmation;
- flight number and date;
- boarding passes;
- complete itinerary;
- replacement journey document.
Evidence of the disruption
- emails and text messages from the airline;
- photos of the Paris Orly information screens;
- actual arrival time;
- reason given for the disruption;
- receipts for meals, hotel or transport.
What disruption did you experience at Paris Orly?
Delayed flight
Check how a delay at the final destination may entitle you to compensation.
View my rights →Cancelled flight
Review the notice period, reimbursement and replacement flight.
View my rights →Missed connection
A single booking may allow the final delay to be taken into account.
View my rights →Denied boarding
Involuntary denied boarding due to overbooking may entitle you to compensation.
View my rights →Frequently asked questions about disrupted flights at Paris Orly
Can I receive compensation for a delayed flight departing from Paris Orly?
This may be possible when the delay at the final destination reaches the applicable threshold and the airline cannot show extraordinary circumstances that exempt it from liability.
Are all airlines covered for departures from Orly?
Flights departing from an airport in the European Union are generally covered, even when the airline is established outside the European Union.
Can I receive compensation after a cancellation at Paris Orly?
This depends in particular on the notice period, the replacement solution offered and the cause of the cancellation.
Can I recover my meal or hotel expenses?
Certain necessary and reasonable expenses may be claimed when the required assistance was not provided.
Does bad weather at Paris Orly automatically exclude all compensation?
No. The severity of the conditions, their connection with the flight and the reasonable measures taken by the airline must all be checked.
Do I have to pay Fly Claim when submitting my claim?
No. There is no fee when you submit your claim. Commission applies only when compensation is recovered.
Check your compensation in just a few minutes
Enter your itinerary, airline and the problem you experienced. There are no upfront fees.