Air France claim
Air France flight delayed or cancelled: get your compensation
Was your Air France flight delayed, cancelled or overbooked, or did you miss a connection? Depending on your journey, the delay at the destination and the cause of the disruption, you could receive up to €600 per passenger.
Depending on the distance and circumstances
Commission applies only if your claim is successful
Journey, delay and cause of the disruption
Can you receive compensation from Air France?
Because Air France is established in the European Union, European passenger rights rules may apply in particular to flights it operates from the European Union, as well as to certain flights arriving in the European Union.
However, eligibility depends on several factors: the journey, the delay at the final destination, the notice period in the event of a cancellation and the precise cause of the disruption.
Your itinerary
We check the departure and arrival airports and any connections.
Final delay
The delay recorded at the final destination is generally decisive for compensation.
Cause of the problem
A technical fault, an operational issue or an external event are not assessed in the same way.
Booking
A single booking is particularly important in the event of a missed connection.
The mere fact that an Air France flight is delayed or cancelled does not automatically guarantee compensation. Each claim must be assessed according to its circumstances.
Compensation for a delayed Air France flight
When your Air France flight arrives at its final destination with a significant delay, compensation may be due if the applicable conditions are met and the disruption did not result from extraordinary circumstances that the airline could not reasonably have avoided.
Information we check
- actual arrival time at the final destination;
- total distance of the itinerary;
- airline that actually operated the flight;
- reason given by Air France;
- any connections included in the same booking.
What should you do when your Air France flight is cancelled?
In the event of a cancellation, the notice period given by Air France, the replacement flight offered and the arrival time achieved with this rerouting must be assessed.
Rerouting
The airline may offer another flight to your destination. The schedule of this alternative must be compared with the journey originally booked.
Reimbursement
When you decide not to travel under the applicable conditions, ticket reimbursement may be separate from any fixed compensation.
Missed connection with Air France
If your different flights are included in a single booking, the delay should generally be assessed at the final destination. A short delay on the first leg may therefore cause a much later arrival after a missed connection.
Keep the complete itinerary, the booking confirmation and the information about the replacement flight offered.
Understand your rights after a missed connection →Overbooking or denied boarding by Air France
Involuntary denied boarding may entitle you to assistance and compensation if you arrived on time with the required documents and the refusal was not related to your conduct, your health or incorrect travel documents.
The consequences may be different when a passenger voluntarily agrees to give up their seat in exchange for a benefit offered by the airline.
How much can you receive for an Air France flight?
When the conditions are met, the reference amount mainly depends on the distance of the journey.
Up to 1,500 km
Reference amount for certain short journeys.
Between 1,500 and 3,500 km
In particular for certain intra-European flights of more than 1,500 km.
More than 3,500 km
Maximum reference amount for certain long journeys.
These amounts are indicative. A reduction may apply in certain rerouting situations when the final delay remains limited.
Which documents should you keep when making a claim against Air France?
Travel information
- booking confirmation;
- Air France flight number;
- boarding pass;
- complete itinerary;
- names of the passengers concerned.
Evidence of the disruption
- email or text message from Air France;
- actual arrival time;
- photo of airport information screens;
- new boarding pass;
- receipts for necessary expenses.
You can start your claim with the information available. Fly Claim will let you know if any additional evidence is required.
Frequently asked questions about Air France claims
How much can I receive for a delayed Air France flight?
The reference amounts are generally €250, €400 or €600, depending on the distance and the conditions applicable to the journey.
Does a three-hour delay always entitle me to compensation?
No. The delay at the final destination is important, but the cause of the disruption and the geographical scope of the rules must also be checked.
Can I claim after a missed connection?
Yes, particularly when the flights are included in a single booking and you arrived at the final destination with a significant delay.
Does ticket reimbursement replace compensation?
Not necessarily. Reimbursement, assistance and fixed compensation are separate rights whose conditions must be assessed independently.
Do I have to pay Fly Claim upfront?
There is no fee when you submit your claim. Commission applies only when the claim is successful.
How long does an Air France claim take?
The time required varies depending on the complexity of the claim, the evidence available, the airline’s response and any disputes.
Check your compensation in just a few minutes
Enter your journey and the disruption you experienced. There are no upfront fees.