Air France denied boarding:your rights and up to €600
Were you refused boarding despite a valid booking and timely arrival? Involuntary denied boarding, especially after overbooking, can trigger several passenger rights.
The amount depends on the route and rules, not the ticket price.
Involuntary denied boarding may entitle you to €250, €400 or €600
You normally need a confirmed booking, timely presentation and no valid health, safety or documentation reason for refusal.
Compensation is in addition to the choice between refund and rerouting and to care while waiting.
Volunteer or involuntary refusal: what is the difference?
The agreement and the way Air France sought volunteers are essential.
You volunteer
Negotiated benefits may change the fixed compensation right.
Involuntary refusal
Without freely giving up your seat, immediate compensation may be due.
Valid reason
Documents, health or safety can justify refusal.
The amount depends on the route and rules, not the ticket price.
Involuntary denied boarding may entitle you to €250, €400 or €600
You normally need a confirmed booking, timely presentation and no valid health, safety or documentation reason for refusal.
Your ticket and booking were valid.
You respected check-in and gate deadlines.
You did not freely give up your seat.
When can Air France denied boarding be compensated?
Confirmed booking
Your ticket and booking were valid.
Timely presentation
You respected check-in and gate deadlines.
Involuntary refusal
You did not freely give up your seat.
No valid reason
The refusal was not based on health, safety or documents.
Evidence to keep after Air France denied boarding
Compensation is in addition to the choice between refund and rerouting and to care while waiting.
Confirmed ticket
Booking and original itinerary.
Timely presence
Boarding pass and proof of arrival.
Refusal statement
Written reason supplied by Air France.
Expenses
Necessary meals, hotel and transport.
What to do immediately after denied boarding
Request written proof
Ask for the flight, reason and involuntary nature.
Choose a solution
Request refund or rerouting.
Request care
Meals, drinks, hotel and transport may be due.
Keep evidence
Retain booking, boarding pass, new route and receipts.
Useful pages Air France
Frequently asked questions Air France
Must Air France pay immediately?
Fixed compensation is normally due promptly when involuntary denied boarding applies.
Can I choose a refund?
Depending on the situation, you may choose reimbursement or rerouting.
Is overbooking extraordinary?
Commercial overbooking is generally not an extraordinary circumstance.
What if I accepted a voucher?
Review its terms because voluntary agreements may have different consequences.
Must Air France pay for a hotel?
Hotel and transfer may be due when rerouting requires an overnight stay.
Were you denied boarding by Air France?
Have the refusal, itinerary and evidence checked to determine the amount you may claim.