Amsterdam Airport Schiphol flight claim
Flight delayed or cancelled in Amsterdam: check your compensation
Was your flight departing from or arriving at Amsterdam Airport Schiphol delayed, cancelled, or did a disruption cause you to miss a connection ? Depending on your route, the airline and the cause of the disruption, you could receive up to 600 € per passenger.
Depending on the flight distance and circumstances
The final arrival time may be decisive
Fly Claim is paid only if your claim succeeds
Can you receive compensation for a flight at Amsterdam Airport Schiphol ?
Flights departing from Amsterdam Airport Schiphol are generally covered by European passenger rights rules, regardless of the nationality of the airline operating the flight.
For a flight arriving in Amsterdam from a country outside the European Union, whether these rules apply depends in particular on the operating carrier. As KLM is a European airline, some flights it operates to Amsterdam from a third country may also be covered.
The departure airport
A departure from Amsterdam generally falls within the scope of European passenger protection.
The operating airline
For an arrival from a third country, the airline that actually operated the flight must be identified.
The final delay
When several flights are included in the same booking, the arrival time at the final destination may be taken into account.
The cause of the disruption
A technical fault, an air traffic control restriction or adverse weather do not always have the same consequences.
The location of the disruption alone is not enough to determine your rights. The route, the operating airline and the exact cause of the incident must be assessed.
Flight delayed when departing from or arriving in Amsterdam
Compensation may be due when a flight reaches its final destination with a significant delay and the airline does not prove that extraordinary circumstances existed which it could not reasonably have avoided.
At Schiphol, a delay can also cause a missed connection. In that case, the assessment should not be limited to the first leg of the journey.
Information to keep
- scheduled and actual arrival times;
- flight number and date;
- airline that actually operated the journey;
- reason given at the airport or by message;
- new itinerary in the event of rerouting.
Flight cancelled at Amsterdam Airport Schiphol
In the event of cancellation, the airline must generally offer you a choice between reimbursement and rerouting. Fixed compensation may also be due depending on when you were informed, the proposed schedule and the cause of the cancellation.
Rerouting
Check the new departure time and, above all, the arrival time achieved with the replacement journey.
Refund
A ticket refund may be requested in certain situations. It is separate from any fixed compensation.
Accepting rerouting does not automatically remove every possibility of compensation. The new schedule must be compared with the original itinerary.
Missed connection at Amsterdam Airport Schiphol
Amsterdam Airport Schiphol handles many connecting journeys, particularly with KLM. A delay on the first leg can result in a much later arrival at the final destination.
When the flights are included in a single booking, the missed connection and the final delay may be assessed together.
Particularly useful documents
- complete booking confirmation;
- boarding passes for every leg;
- arrival time of the first flight in Amsterdam;
- new flight offered after the missed connection;
- actual arrival time at the final destination.
Meals, hotel and transport while waiting in Amsterdam
When a delay or cancellation causes a long wait, the airline may have to provide appropriate assistance. This right to care is separate from fixed compensation.
Meals and refreshments
Reasonable care may be due depending on the length of the wait.
Hotel
Accommodation may be required when the new departure is scheduled for the following day.
Transport
Transport between Schiphol and the accommodation may also be covered.
Information
Keep all messages received about changes to the flight and rerouting.
Keep itemised receipts. Expenses must remain necessary and reasonable in light of the length and circumstances of the wait.
Which documents should you keep at Amsterdam Airport Schiphol ?
Travel documents and the information provided at the airport help establish the exact itinerary and the consequences of the disruption.
Travel documents
- booking confirmation;
- flight number;
- boarding passes;
- complete itinerary;
- replacement flight details.
Evidence of the disruption
- photos of the airport information screens;
- emails and text messages from the airline;
- actual arrival time;
- reason given for the delay or cancellation;
- receipts for meals, hotel or transport.
Airlines associated with Amsterdam Airport Schiphol
Read the guides for the airlines involved in your itinerary to obtain more specific information about your claim.
What disruption did you experience in Amsterdam ?
Delayed flight
Find out how a delay at your final destination may entitle you to compensation.
View my rights →Cancelled flight
Check when you were informed, your refund rights and the replacement flight.
View my rights →Missed connection
A single booking may allow the final delay to be taken into account.
View my rights →Denied boarding
Involuntary denied boarding due to overbooking may entitle you to compensation.
View my rights →Frequently asked questions about disrupted flights in Amsterdam
Can I receive compensation for a flight delayed from Amsterdam ?
This may be possible when the delay at the final destination reaches the applicable threshold and the airline does not prove that exempting extraordinary circumstances existed.
Do European rules apply to all airlines departing from AMS ?
Flights departing from an airport in the European Union are generally covered, even when the airline is based outside the European Union.
What should I do after missing a connection at Schiphol ?
Contact the airline to arrange rerouting and keep the documents for the entire itinerary. The delay at the final destination may be decisive.
Can I recover my meal or hotel expenses ?
Some necessary and reasonable expenses may be claimed when the required assistance was not provided. Keep itemised receipts.
Does the weather in Amsterdam automatically rule out compensation ?
No. The weather must be sufficiently severe and directly linked to the disruption. The facts specific to the flight must be checked.
How long do I have to submit a claim ?
The time limit depends on the national law applicable to the claim. It is best to take action promptly and keep all available evidence.
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