Paris Charles de Gaulle Airport flight claim
Flight delayed or cancelled at Paris CDG: what are your rights ?
Was your flight departing from or arriving at Paris Charles de Gaulle delayed or cancelled, or did you miss a connection ? Depending on your route, the airline and the cause of the disruption, you could receive up to 600 € per passenger.
Depending on the flight distance and circumstances
The final destination is generally decisive
Fly Claim is paid only if your claim succeeds
Can you receive compensation for a flight at Paris CDG ?
Flights departing from Paris Charles de Gaulle are generally covered by European passenger rights rules, regardless of the nationality of the airline operating the flight.
For a flight arriving at Paris CDG from a country outside the European Union, whether these rules apply depends in particular on the airline that actually operates the journey.
The departure airport
A departure from Paris CDG generally benefits from European protection, even with a non-European airline.
The operating airline
For some flights arriving in Paris, the carrier operating the flight must be identified precisely.
The final delay
For a connecting journey, the arrival time at the final destination is often more important than the delay of the first flight.
The cause of the disruption
Weather, air traffic control, a technical fault or an operational difficulty do not always have the same consequences.
The fact that the problem occurred at Paris CDG is not enough on its own to determine your compensation. The full itinerary and the exact reason must be assessed.
Flight delayed when departing from or arriving at Paris CDG
In the event of a delay, possible compensation mainly depends on when you reach your final destination, the journey distance and the reason for the disruption.
Important information to check
- scheduled and actual arrival times;
- flight number and travel date;
- airline that actually operated the flight;
- reason given at the airport or by message;
- complete itinerary for a connecting journey.
Flight cancelled at Paris Charles de Gaulle
If your flight is cancelled, the airline must generally offer you a choice between reimbursement and rerouting, depending on your situation. Additional compensation may also be due.
Rerouting
The airline may offer a new journey to your destination. The schedule and conditions of this solution must be assessed.
Refund
If you decide not to travel, you may request a ticket refund under the applicable conditions. It is separate from fixed compensation.
Missed connection at Paris Charles de Gaulle
Paris CDG is a major connecting airport. A delay on the first flight may prevent you from boarding the next flight, particularly when changing terminals or security checks take time.
When the different legs are included in the same booking, the delay at the final destination may be taken into account. Keep the original ticket, the new boarding pass and the rerouting document.
Understand your rights after a missed connection →Meals, hotel and transport while waiting at Paris CDG
When the wait becomes significant, the airline may have to provide assistance appropriate to the length of the delay. This assistance is separate from possible compensation.
Refreshments and meals
Reasonable care may be due depending on the length of the wait.
Accommodation
If departure is postponed until the following day, hotel accommodation may have to be provided.
Transport
Transport between the airport and the accommodation may also be covered.
Communications
The airline must inform you of your options and any changes to the flight.
Keep itemised invoices and receipts. Expenses must remain necessary and reasonable in light of the situation.
Which evidence should you keep at Paris CDG ?
Information collected directly at the airport may help establish the cause of the disruption and demonstrate the consequences for your journey.
Travel documents
- booking confirmation;
- flight number;
- boarding passes;
- complete itinerary;
- details of the new flight offered.
Evidence of the disruption
- photos of the airport information screens;
- emails and text messages from the airline;
- actual arrival time;
- written confirmation provided at the counter;
- receipts for meals, hotel or transport.
Airlines associated with Paris CDG
Many airlines operate flights from Paris Charles de Gaulle. Read the guide for each carrier to obtain more specific information about your claim.
What disruption did you experience at Paris CDG ?
Delayed flight
Find out how an arrival delay may entitle you to compensation.
View my rights →Cancelled flight
Check the consequences of when you were informed and the rerouting offered.
View my rights →Missed connection
A single booking may allow the final destination to be taken into account.
View my rights →Denied boarding
Involuntary denied boarding due to overbooking may entitle you to compensation.
View my rights →Frequently asked questions about disrupted flights at Paris CDG
Can I receive compensation for a flight delayed from Paris CDG ?
Compensation may be due when the delay at the final destination reaches the applicable threshold and the cause of the disruption is the airline’s responsibility.
Do European rules apply to all airlines departing from CDG ?
Flights departing from an airport in the European Union are generally covered, even when the carrier is based outside the European Union.
What should I do if I miss a connection at Paris CDG ?
Contact the airline to arrange rerouting and keep all documents for the new itinerary. If the flights are included in a single booking, the final delay may be assessed.
Can I be reimbursed for my meals and hotel ?
When the airline does not provide the required assistance, some reasonable expenses may be claimed. Itemised receipts must be kept.
Does a weather-related cancellation entitle me to 600 € ?
Not automatically. Weather that is genuinely incompatible with operating the flight may constitute extraordinary circumstances. Assistance and rerouting may nevertheless still be due.
How long do I have to submit a claim ?
The time limit depends on the national law applicable to the claim. It is best to start the claim promptly so that useful evidence is preserved.
Check your compensation in just a few minutes
Enter your itinerary, airline and the problem you experienced. There are no upfront fees.