Iberia claim
Iberia flight delayed or cancelled: check your compensation
Was your Iberia flight delayed, cancelled or overbooked, or did a disruption cause you to miss a connection? Depending on your route, your delay at the final destination and the cause of the problem, you could receive up to €600 per passenger.
Depending on the distance and the circumstances of the claim
The actual arrival time may be decisive
Fly Claim is paid only if your claim is successful
Can you receive compensation for an Iberia flight?
Because Iberia is established in the European Union, European passenger protection rules may apply to its flights departing from a European airport and to certain flights it operates to the European Union from a non-EU country.
However, the itinerary, the carrier that actually operated the flight, the delay at the final destination and the exact cause of the disruption must be checked.
Complete itinerary
The departure and arrival airports, together with any stopovers, must be assessed as a whole.
Operating carrier
An Iberia ticket may include a flight operated by Iberia Express, Air Nostrum or another partner airline.
Delay at final destination
When several legs are involved, the arrival time at the final destination may be decisive.
Cause given
A technical fault, an operational issue, bad weather or an air traffic restriction are not assessed in the same way.
The Iberia name shown on the ticket is not always enough to identify the airline legally responsible. The “operated by” wording must be checked.
Was your flight actually operated by Iberia?
Some tickets sold under an Iberia flight number may correspond to a flight operated by another airline. This information usually appears on the booking confirmation and boarding pass.
Iberia
The flight is operated directly by Iberia and the claim will normally be directed at this carrier.
Iberia Express
Some flights may be operated by Iberia Express even though the booking was made through the Iberia network.
Air Nostrum
Some regional routes may be operated by Air Nostrum under the Iberia Regional brand.
A claim under European rules should normally be addressed to the airline that actually operated the flight, even when another airline sold the ticket.
Compensation for a delayed Iberia flight
Compensation may be due when an Iberia flight reaches its final destination with a significant delay and the airline cannot show that the disruption resulted from extraordinary circumstances that it could not reasonably have avoided.
The delay shown at departure is not always the legally relevant delay. The actual arrival time must be compared with the scheduled arrival time.
Information to gather
- Iberia flight number and date;
- name of the airline that actually operated the flight;
- originally scheduled arrival time;
- actual arrival time;
- reason given for the delay;
- new itinerary offered in the event of rerouting.
Your Iberia flight was cancelled
When an Iberia flight is cancelled, you should check when you were informed, the reason given and the schedule of the alternative journey offered.
Ticket reimbursement, rerouting and any fixed compensation are separate rights.
Alternative flight offered
Compare the schedule of the replacement journey with your original booking.
Reimbursement
In some situations, you may request reimbursement if you decide not to travel.
Accepting a new flight does not automatically remove every possibility of compensation. The replacement schedule must be assessed.
Missed connection during an Iberia journey
A delay on the first leg may prevent a passenger from boarding the next flight, particularly on a journey connecting through Madrid.
When the different legs are included in a single booking, the assessment may focus on the delay at the final destination rather than only the delay of the first aircraft.
Documents to keep
- complete booking confirmation;
- boarding passes for all legs;
- actual arrival time of the first flight;
- new flight assigned after the missed connection;
- actual arrival time at the final destination;
- receipts for meals, hotel or transport.
Overbooking or denied boarding with Iberia
Involuntary denied boarding may entitle you to compensation if you had a valid booking, arrived on time and held the required travel documents.
This must be distinguished from boarding being refused because you arrived late at the gate, had incomplete documents, had a medical issue or for a justified safety or security reason.
The consequences may be different if you accept a commercial offer from Iberia in exchange for your seat.
Meals, hotel and transport after an Iberia disruption
When a delay, cancellation or missed connection causes a long wait, Iberia may have to provide assistance appropriate to the circumstances.
Meals and refreshments
Reasonable care may be due depending on the length of the wait.
Accommodation
A hotel may be required when the replacement flight is scheduled for the following day.
Transport
Transport between the airport and the accommodation may also be covered.
Information
Keep all messages received about updates to the flight and the alternatives offered.
Keep itemised receipts. The expenses must be necessary and reasonable in light of the disruption.
How much can you claim for an Iberia flight?
When all the conditions are met, the reference amount of fixed compensation mainly depends on the distance of the journey.
Up to 1,500 km
Reference amount for eligible short-distance journeys.
Between 1,500 and 3,500 km
Amount applicable to certain medium-distance journeys and longer intra-European flights.
More than 3,500 km
Maximum reference amount for certain long-haul journeys.
These amounts are indicative. A reduction may apply in certain rerouting situations when arrival remains relatively close to the scheduled time.
Which documents should you keep for an Iberia claim?
Travel documents
- booking confirmation;
- Iberia booking reference;
- flight number and date;
- boarding passes;
- original itinerary and replacement journey.
Evidence of the disruption
- emails and text messages received from Iberia;
- photos of airport information boards;
- actual arrival time;
- reason given for the disruption;
- receipts for meals, hotel or transport.
You can start your claim with the information available. Additional evidence may be requested during the assessment.
Frequently asked questions about Iberia claims
How much can I receive for a delayed Iberia flight?
The standard reference amounts may be €250, €400 or €600, depending on the distance and the conditions applicable to the journey.
Is a three-hour delay always enough to receive compensation?
No. The itinerary, operating carrier and exact cause of the disruption must also be checked.
Can I claim after a missed connection with Iberia?
This may be possible when the different legs are included in a single booking and you reach the final destination with a significant delay.
My Iberia flight was operated by Iberia Express: who is responsible?
The claim should normally be directed at the airline that actually operated the flight. The “operated by” wording must therefore be checked on the booking.
Does Iberia have to reimburse my meal or hotel expenses?
Certain necessary and reasonable expenses may be claimed when the required assistance was not provided. Keep all itemised receipts.
Do I have to pay Fly Claim before my claim is processed?
No. There is no fee when you submit your claim. Commission applies only when compensation is recovered.
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