Claim at Madrid Barajas Airport
Flight delayed or cancelled in Madrid: check your compensation
Was your flight departing from or arriving at Madrid Barajas delayed, cancelled or overbooked, or did a disruption cause you to miss a connection? Depending on your journey, the airline and the cause of the problem, you could receive up to €600 per passenger.
Depending on the distance and circumstances of the flight
The delay at the final destination may be decisive
Fly Claim is paid only if your claim is successful
Can you receive compensation for a flight at Madrid Barajas?
Flights departing from Madrid Barajas are generally covered by European passenger protection rules, including when the airline is established outside the European Union.
For a flight arriving in Madrid from a country outside the European Union, the airline that actually operated the flight must be identified.
Departure airport
A departure from Madrid generally benefits from European air passenger protection.
Operating carrier
The airline that sold the ticket may be different from the airline that actually operated the flight.
Final delay
For a journey with a stopover, arrival at the final scheduled destination may be decisive.
Cause of the problem
A technical fault, an operational issue or an air traffic restriction are not assessed in the same way.
The mere fact that a flight is delayed or cancelled in Madrid does not automatically guarantee compensation. The journey and the exact cause must be assessed.
Flight delayed when departing from or arriving in Madrid
Compensation may be due when a flight reaches its final destination with a significant delay and the airline cannot show that the disruption resulted from extraordinary circumstances that it could not reasonably have avoided.
The delay shown on the Madrid Barajas information screens is not always the delay used for compensation. The actual arrival time must be compared with the scheduled arrival time.
Information to keep
- flight number and date;
- originally scheduled arrival time;
- actual arrival time;
- name of the operating carrier;
- reason given for the delay;
- new itinerary in the event of rerouting.
Flight cancelled at Madrid Barajas
In the event of a cancellation, you should check when the airline informed you, the reason given and the schedule of the replacement solution offered.
Ticket reimbursement, rerouting to the final destination and any fixed compensation are separate rights.
New itinerary
Compare the schedule of the proposed alternative with that of the journey originally booked.
Reimbursement
In certain situations, reimbursement may be requested when the passenger decides not to travel.
Accepting rerouting does not automatically remove every possibility of compensation.
Missed connection at Madrid Barajas
A delay on the first leg may prevent a passenger from boarding their next flight in Madrid. When the different legs are included in a single booking, the assessment may be based on the delay at the final destination.
The scheduled connection time, terminal used, replacement itinerary and time at which the passenger finally reached the destination must also be checked.
Useful documents
- complete booking confirmation;
- boarding passes for each leg;
- actual arrival time of the first flight;
- document for the new journey assigned;
- actual arrival time at the final destination;
- receipts for meals, hotel or transport.
Meals, hotel and transport while waiting in Madrid
When a delay, cancellation or missed connection results in a long wait, the airline may have to provide assistance appropriate to the circumstances.
Meals and refreshments
Reasonable assistance may be due depending on the length of the wait.
Accommodation
A hotel may be necessary when the replacement flight is scheduled for the following day.
Transport
Transfers between the airport and the accommodation may also be covered.
Information
Keep messages concerning changes to the flight and the alternatives offered.
Keep itemised receipts. Expenses must remain necessary and reasonable in relation to the situation.
How much can you claim for a flight in Madrid?
When the conditions are met, the fixed compensation amount mainly depends on the distance of the journey concerned.
Up to 1,500 km
Reference amount for eligible short-distance journeys.
Between 1,500 and 3,500 km
Amount applicable to certain medium-distance flights and longer intra-European journeys.
More than 3,500 km
Maximum reference amount for certain long-haul journeys.
These amounts remain indicative. A reduction may apply in certain rerouting situations when arrival remains close to the original schedule.
Which documents should you keep at Madrid Barajas?
Travel documents
- booking confirmation;
- flight number and date;
- boarding passes;
- complete itinerary;
- replacement journey document.
Evidence of the disruption
- emails and text messages from the airline;
- photos of the Madrid Barajas information screens;
- actual arrival time;
- reason given for the disruption;
- receipts for meals, hotel or transport.
What disruption did you experience in Madrid?
Delayed flight
Check how a delay at the final destination may entitle you to compensation.
View my rights →Cancelled flight
Review the notice period, reimbursement and replacement journey.
View my rights →Missed connection
A single booking may allow the final delay to be taken into account.
View my rights →Denied boarding
Involuntary denied boarding due to overbooking may entitle you to compensation.
View my rights →Frequently asked questions about disrupted flights in Madrid
Can I receive compensation for a delayed flight departing from Madrid?
This may be possible when the delay at the final destination reaches the applicable threshold and the airline cannot show extraordinary circumstances that exempt it from liability.
Are all airlines covered for departures from MAD?
Flights departing from an airport in the European Union are generally covered, even when the airline is established outside the Union.
Can I claim after a missed Iberia connection in Madrid?
This may be possible when the different legs are included in a single booking and arrival at the final destination is significantly delayed.
Can I recover my meal or hotel expenses?
Certain necessary and reasonable expenses may be claimed when the required assistance was not provided. Keep all supporting documents.
Does bad weather in Madrid automatically remove the right to compensation?
No. The severity of the conditions, their direct connection with the flight and the reasonable measures taken by the airline must all be checked.
Do I have to pay Fly Claim when submitting my claim?
No. There is no fee when you submit your claim. Commission applies only when compensation is recovered.
Check your compensation in just a few minutes
Enter your itinerary, airline and the problem you experienced. There are no upfront fees.