Amsterdam Schiphol delayed flight:your rights and compensation
Was your flight departing from or arriving at Amsterdam Schiphol Airport delayed? If you reach your final destination significantly late, you may be entitled to care and, depending on the journey and cause, compensation of up to €600 per passenger.
The delay displayed at departure from Schiphol does not determine compensation by itself. The relevant measure is primarily your actual arrival time at the final destination.
A Amsterdam Schiphol delay may qualify for €250, €400 or €600
Compensation may be due when you reach the final destination at least three hours late and the airline cannot prove an exempting extraordinary circumstance.
Even while compensation remains to be assessed, a long wait at Schiphol may entitle you to meals, drinks, communications and, when necessary, a hotel with transport.
Four points to check after a delay at Schiphol
The airport name alone does not determine the amount. Your whole journey and the actual circumstances must be assessed.
Covered journey
A departure from Amsterdam Schiphol falls within EU passenger rules regardless of the airline’s nationality.
Arrival delay
The time the aircraft doors open at the final destination helps establish the relevant delay.
Cause of delay
A cause inherent in the airline’s normal activity may lead to compensation.
Complete booking
On a single connecting booking, assess the delay at the last destination on the ticket.
When must the airline provide assistance?
Care at departure depends on flight distance and the expected length of the delay.
Flight of 1,500 km or less
Meals, refreshments and two communications in proportion to the wait.
Intra-EU flight over 1,500 km or another flight of 1,500–3,500 km
Appropriate care should be offered.
Other longer flights
The assistance entitlement starts when this waiting threshold is reached.
Departure postponed until the next day
Hotel accommodation and necessary transport from and back to Schiphol.
If nothing is offered, purchase only necessary and reasonable items and keep every itemised receipt.
How much can you claim after an Schiphol delay?
The scale depends on the covered flight distance and the delay at the final destination. Every condition must be checked.
At least 3 hours late at final destination, subject to conditions.
€400 for intra-EU flights over 1,500 km and certain other journeys.
For some flights over 3,500 km, €300 may apply where the final delay is between 3 and 4 hours.
Which delays at Schiphol may qualify?
The airline should identify the precise origin of the disruption. A vague explanation is not enough to understand the claim.
Late aircraft rotation
The previous delay must be traced to a specific cause.
Ordinary technical problem
A fault inherent in normal airline activity may lead to compensation.
Internal airline strike
The strike, its organisation and the measures taken must be reviewed.
Dangerous weather or air traffic control
Compensation may be excluded if the cause and reasonable measures are proven.
What should you do immediately at Amsterdam Schiphol?
Schiphol 1, 2, 3 and 4 are terminals of the same airport. Keep the terminal and gate information shown for your flight.
Photograph the screens
Keep the flight number, terminal, gate and displayed times.
Request the reason in writing
Ask the airline or its handling agent for a precise explanation.
Ask for care
Request meal vouchers, hotel and transfers once the relevant thresholds are met.
Record final arrival
Keep the door-opening time at destination and evidence of any missed connection.
Evidence to keep
Also keep rerouting offers and connection information. They help reconstruct the total delay across the protected journey.
How do you claim after a delay at Schiphol?
Identify the flight
Number, date, operating airline and booking.
Calculate final delay
Compare scheduled arrival with the actual door-opening time.
Document the cause
Add messages, statements and information received at Schiphol.
Submit your claim
Claim compensation and reasonable unreimbursed expenses separately.
Explore your situation
Every resource below is a Fly Claim page already present in the SEO Listing.
Amsterdam Schiphol Airport (AMS)
General information about flights and disruptions at Schiphol.
→Main pageDelayed flight
The general rules applying to flight delays.
→Practical guideThree-hour flight delay
Thresholds, calculations and useful evidence.
→Cause of delayTechnical problem
When an aircraft fault may qualify for compensation.
→Cause of delayWeather delay
Understanding extraordinary circumstances.
→Your rightsPassenger rights
Care, compensation and next steps.
→Amsterdam Schiphol delayed flight FAQ
How late must my Schiphol flight be for compensation?+
You should normally reach the final destination at least three hours late and satisfy the other applicable conditions.
Is the delay measured at departure from Amsterdam Schiphol?+
For compensation, the relevant delay is primarily the delay recorded at your final destination.
Can I receive €600 after an Schiphol delay?+
It may apply to certain journeys over 3,500 km depending on final delay. €300 may apply in some cases where the delay is between three and four hours.
Must the airline pay for a hotel near Schiphol?+
If departure is postponed until the next day and care is due, the airline should normally arrange hotel accommodation and necessary transfers.
Does bad weather qualify for compensation?+
Dangerous weather may be extraordinary. The airline must still establish the cause and the reasonable measures taken.
What if the airline provides no care?+
Keep proof of your request and receipts for necessary, reasonable expenses appropriate to the waiting time.
Did your Amsterdam Schiphol flight arrive late?
Check your journey and estimate the compensation you may claim.