Delayed flight at Paris CDG: how much compensation could you receive?
Was your flight departing from or arriving at Paris Charles de Gaulle significantly delayed? Depending on your journey, the delay at your final destination and the cause of the disruption, you could be entitled to compensation of up to €600 per passenger.
Compensation is not automatic. The journey, arrival delay and cause of the disruption must be assessed individually.
An arrival delay of at least three hours may qualify for compensation
If your flight reaches its final destination at least three hours late, you may, in certain circumstances, be entitled to fixed compensation.
For a flight departing from Paris CDG, European passenger rights may apply regardless of the nationality of the airline. Compensation may nevertheless be refused if the delay was caused by extraordinary circumstances that could not have been avoided even if all reasonable measures had been taken.
The relevant delay is generally measured at the final destination, not only at departure from Paris CDG.
How much can you claim for a delayed flight at Paris CDG?
The price paid for the ticket is generally not used to calculate compensation. The fixed amount mainly depends on the distance of the journey.
For short-distance flights that meet the compensation conditions.
For certain medium-distance flights and certain flights within the European Union.
For certain eligible long-haul flights covered by the applicable rules.
The exact amount depends on the itinerary, distance, delay at the final destination and the rules applicable to the flight.
When can a delayed flight at Paris CDG qualify for compensation?
At least three hours late
Your arrival at the final destination must generally have been delayed by at least three hours.
Flight covered by the regulation
Flights departing from Paris CDG are normally covered by European passenger rights regardless of the operating airline.
Cause attributable to the airline
The delay must not have been caused exclusively by an extraordinary event outside the airline’s control.
Valid booking and check-in
You must have a confirmed booking and have complied with the applicable check-in requirements.
Which causes may exclude compensation?
The airline may not have to pay fixed compensation if the delay was caused by extraordinary circumstances that could not have been avoided even if all reasonable measures had been taken.
Simply referring to “extraordinary circumstances” is not necessarily sufficient. The actual cause, its impact on your flight and the measures taken by the airline must be assessed.
What are your rights while waiting at Paris CDG?
Fixed compensation and airport assistance are separate rights. Even when compensation is not payable, care and assistance may still be required depending on the length of the delay.
Meals and refreshments
Reasonable refreshments and meals may be provided depending on the length of the wait at Paris CDG.
Communications
The airline may have to allow passengers to make communications during the disruption.
Hotel accommodation
If an additional overnight stay becomes necessary, a hotel and related transport may have to be provided.
Delay of at least five hours
Depending on your circumstances, you may choose not to travel and request reimbursement of the affected ticket.
Keep your boarding passes, booking confirmation, messages from the airline and receipts for meals, hotels or transport. These documents may be useful when requesting reimbursement of reasonable expenses.
What should you do if your flight is delayed at a Paris CDG terminal?
Paris Charles de Gaulle is divided into several terminals and departure areas. A gate or terminal change can significantly increase the time needed to reach your flight.
Terminal 1
Check the airport information screens and your airline’s notifications regularly.
Terminal 2
Terminal 2 contains several halls. Allow additional time when moving between different areas.
Terminal 3
Check the updated boarding gate and the latest scheduled departure time.
Moving between terminals may require a shuttle, an additional security check or another passport control.
Did you miss a connection at Paris CDG?
A delay affecting the first flight may cause you to miss the next part of your journey at Paris Charles de Gaulle.
When the different flights are included in a single booking, the relevant delay is generally the delay experienced at the final destination.
For example, the first flight may arrive at CDG only 90 minutes late but cause you to reach your final destination five hours late because of a missed connection.
Read about missed connection rights →Which airlines may be affected at Paris CDG?
Many French, European and international airlines operate flights at Paris Charles de Gaulle Airport.
How can you claim after a delayed flight at Paris CDG?
Enter your flight details
Provide the flight number, date, airports and delay experienced.
Check the disruption
The journey, length of the delay and reported cause are assessed.
Submit your documents
Add the documents confirming your booking and the circumstances of the journey.
Track your case
Fly Claim assists you with the steps taken against the airline.
Fly Claim’s 30% fee, including taxes, is charged only if the claim is successful.
FAQ about delayed flights at Paris CDG
How long must a flight be delayed to qualify for compensation?
An arrival delay of at least three hours may qualify for compensation, provided that the other conditions are met.
Is a delay at departure from Paris CDG enough?
For fixed compensation, the relevant delay is generally the delay measured on arrival at the final destination.
Can I receive €600 for a delayed flight at CDG?
The €600 amount applies to certain eligible flights exceeding 3,500 kilometres and covered by the applicable rules.
Must the airline reimburse my meals and hotel?
Reasonable assistance may be required depending on the duration and circumstances of the wait. Keep receipts for necessary expenses you pay yourself.
Can I claim after missing a connection at Paris CDG?
Yes, particularly when the flights were included in a single booking and the disruption caused you to arrive at least three hours late at the final destination.
Does a terminal change cancel my right to compensation?
No. The main factors are generally the delay at the final destination, the itinerary and the cause of the disruption.
Can I claim if the airline refers to bad weather?
Weather conditions that genuinely make the flight unsafe may constitute extraordinary circumstances. The exact cause should nevertheless be verified.
How much does the Fly Claim service cost?
There are no upfront fees. Fly Claim charges a 30% fee, including taxes, only when the claim is successful.
Regulations and official information
This page provides general information and does not replace an individual assessment of the flight.
Check whether you could receive compensation
Enter your flight number, date and journey. There are no upfront fees to begin the assessment.
30% fee, including taxes, only if your claim is successful.