Transavia claim
Transavia flight delayed or cancelled: check your compensation
Was your Transavia flight delayed, cancelled or overbooked, or did another disruption affect your journey? Depending on the distance, your delay at the destination and the cause of the incident, you could receive up to €600 per passenger.
Depending on the distance and the circumstances of the claim
TO for Transavia France, HV for Transavia Airlines
Fly Claim is paid only if your claim is successful
Can you receive compensation for a Transavia flight?
Because Transavia France and Transavia Airlines are established in the European Union, European passenger rights rules may apply to their flights departing from a European airport and to certain flights they operate to the European Union.
To determine your eligibility, the airline that actually operated the flight must be identified, the itinerary checked, the delay at the final destination measured and the exact cause of the disruption assessed.
Flight number
A number beginning with TO generally identifies Transavia France, while HV identifies Transavia Airlines.
Journey concerned
The departure and arrival airports, together with any stopovers, must be checked.
Delay at final destination
The legally relevant delay is generally the delay at the final destination of the protected journey.
Cause given
An operational issue, a technical fault or an external restriction are not assessed in the same way.
The Transavia brand covers two carriers. The flight number identifies the airline to which the claim should normally be addressed.
Does your flight number begin with TO or HV?
Before submitting a claim, check your booking confirmation, boarding pass or the email received after the disruption.
Transavia France flight
Flights whose number begins with TO are operated by Transavia France.
Transavia Airlines flight
Flights whose number begins with HV are operated by Transavia Airlines, which is established in the Netherlands.
The claim should be directed at the carrier that actually operated the flight, even when the ticket was purchased on another website or as part of a booking sold by a partner.
Compensation for a delayed Transavia flight
Compensation may be due when your Transavia flight reaches its destination with a significant delay and the airline cannot show that the incident resulted from extraordinary circumstances that it could not reasonably have avoided.
The delay shown at departure is not always the delay used for the claim. The actual arrival time must be compared with the scheduled arrival time.
Information to keep
- TO or HV flight number;
- date of the journey;
- scheduled arrival time;
- actual arrival time;
- reason given for the delay;
- emails and text messages received from Transavia.
Your Transavia flight was cancelled
In the event of a cancellation, you should check when you were informed, the reason given and the schedule of the alternative journey offered.
Ticket reimbursement, rerouting and fixed compensation are separate rights. Accepting a new flight does not therefore automatically remove every possibility of compensation.
Rerouting
Compare the schedule of the alternative journey with your original booking.
Reimbursement
When you decide not to travel under the applicable conditions, you may request reimbursement of the ticket.
The email or text message received can be used to identify the exact date on which Transavia informed you of the cancellation.
Overbooking or denied boarding with Transavia
Involuntary denied boarding may entitle you to compensation if you arrived on time with a valid booking and the documents required for travel.
This must be distinguished from boarding being refused because you arrived late at the gate, had incorrect travel documents or for a reason reasonably related to safety, security or health.
Your rights may be different when you voluntarily accept a commercial offer in exchange for your seat.
How much can you claim for a Transavia flight?
When the conditions are met, the fixed compensation amount mainly depends on the distance of the journey concerned.
Up to 1,500 km
Reference amount for eligible short-distance flights.
Between 1,500 and 3,500 km
Amount applicable to certain medium-distance flights and longer intra-European journeys.
More than 3,500 km
Maximum reference amount for certain longer journeys.
The amounts of €250, €400 and €600 remain the standard European compensation levels, depending on the distance and the conditions applicable to the claim.
Which documents should you keep for a Transavia claim?
Travel documents
- booking confirmation;
- TO or HV flight number;
- booking reference;
- boarding pass;
- original itinerary and the new journey offered.
Evidence of the disruption
- emails and text messages received from Transavia;
- photos of airport information screens;
- actual arrival time;
- reason given for the disruption;
- receipts for meals, hotel or transport.
You can start your claim with the information available. Additional evidence may be requested during the assessment.
Frequently asked questions about Transavia claims
What is the difference between a TO flight and an HV flight?
A number beginning with TO corresponds to Transavia France. A number beginning with HV corresponds to Transavia Airlines, which is established in the Netherlands.
How much can I receive for a delayed Transavia flight?
The standard reference amounts may be €250, €400 or €600, depending on the distance and the applicable conditions.
Does a three-hour delay always entitle me to compensation?
No. The delay at the destination is an important criterion, but the itinerary and exact cause of the disruption must also be assessed.
Can I accept a new flight and still claim compensation?
Yes, this may be possible. Rerouting and fixed compensation are separate rights.
Does Transavia have to reimburse my meal or hotel expenses?
Certain necessary and reasonable expenses may be claimed when the required assistance was not provided. Keep itemised receipts.
Do I have to pay Fly Claim before my claim is processed?
No. There is no fee when you submit your claim. Commission applies only when compensation is recovered.
Check your compensation in just a few minutes
Enter your flight number, route and the problem you experienced. There are no upfront fees.