Flight cancelled 7 to 14 days before:are you owed compensation?
When cancellation notice arrives between two weeks and seven days before departure, the replacement journey times become central to compensation.
This guide provides general information. Eligibility always depends on the precise facts and the rules applicable to the case.
Compare both departure and arrival times
Compensation may not be due where the alternative leaves no more than two hours before the original departure and reaches the final destination less than four hours after the planned arrival.
If those limits are exceeded, compensation may become possible unless an extraordinary cause is proven.
Compensation of up to €600 may apply
Where the applicable conditions are met, the fixed amount mainly depends on the flight distance.
These amounts are never automatic: notice, rerouting, cause and supporting evidence must all be checked.
Compare both departure and arrival times
Notice date
Keep proof that you were personally informed 7 to 14 days before departure.
New departure
Compare it with the original scheduled departure.
New arrival
Calculate the difference at the final destination.
Reason given
Any extraordinary circumstance must be substantiated.
Your options after cancellation
Refund
You may abandon the journey and request the applicable reimbursement.
Early rerouting
Request comparable transport at the earliest opportunity.
Travel later
A later date may be chosen subject to seat availability.
Care
Assistance may be due while you wait for rerouting.
Notice alone is not enough: the replacement times matter
For notice between 7 and 14 days, record four times: original departure, new departure, original arrival and new arrival.
A three-step method to check your case
Count the days
Start from the date on which you personally received the notice.
Compare the times
Measure the earlier departure and final arrival delay.
Examine the cause
Request evidence and details of reasonable measures.
Documents you should keep
Booking confirmation
Keep the ticket, flight number and complete itinerary.
Cancellation or delay notice
Save emails, text messages and notifications with their date.
Option offered
Capture the rerouting, refund or refusal communicated by the airline.
Actual times
Record departure and arrival times for any replacement journey.
Precise reason
Request a written explanation and evidence that can be checked.
Itemised receipts
Keep proof of necessary and reasonable expenses.
Your claim in four steps
Enter the flight
Add the flight number, date and complete itinerary.
Describe the disruption
State the times, notice period and reason given.
Attach evidence
Provide messages, booking documents and useful receipts.
Check your rights
The case is assessed before any action is taken.
Related pages to read
Frequently asked questions — Flight cancelled 7 to 14 days before departure
What does “7 to 14 days” mean?
Count from personal receipt of the notice to the scheduled departure.
When may compensation be avoided?
In particular where the rerouting meets the applicable departure and arrival limits.
Who proves when I was informed?
The airline must be able to prove if and when it informed you.
Can I choose a refund?
Yes. Cancellation opens a choice between reimbursement and rerouting options.
Does the amount depend on ticket price?
Fixed compensation mainly depends on distance, not the fare paid.
What if the cause was extraordinary?
Compensation may be excluded if the airline proves the cause and reasonable measures.
Could your flight qualify for compensation?
Enter your journey details for an initial assessment with no upfront fee.