Volotea compensation claim
Volotea flight delayed or cancelled: check your compensation
Was your Volotea flight delayed, cancelled or overbooked, or did a disruption cause you to miss a connection? Depending on your route, your delay at the final destination and the cause of the disruption, you could receive up to €600 per passenger.
Depending on the distance and the circumstances of the claim
The actual arrival time may be decisive
Fly Claim is paid only if your claim is successful
Can you receive compensation for a Volotea flight?
As Volotea is an airline established in the European Union, European passenger protection rules may apply to its flights departing from an EU airport as well as to certain flights it operates into the European Union.
Eligibility nevertheless depends on the itinerary, the actual arrival time, the disruption experienced and the precise cause of the problem.
The route
The departure and arrival airports, as well as any stopovers, must be checked.
The operating carrier
Check the “operated by” information when the ticket includes a partner airline.
The final delay
Your arrival time at the final destination may be more important than the delay recorded at departure.
The stated cause
A technical fault, an operational issue, weather conditions or an air traffic restriction are not assessed in the same way.
A significant delay does not automatically guarantee compensation. Volotea may be exempt if it proves that extraordinary circumstances occurred and that it took all reasonable measures.
Compensation for a delayed Volotea flight
Compensation may be payable when a Volotea flight reaches its final destination with a significant delay and the airline cannot show that the disruption resulted from extraordinary circumstances that it could not reasonably have avoided.
The delay displayed at departure is not always the delay used to assess the claim. The actual arrival time must be compared with the scheduled arrival time shown on the booking.
Information to gather
- Volotea flight number and date;
- originally scheduled departure time;
- scheduled arrival time;
- actual arrival time;
- reason communicated by the airline;
- replacement itinerary offered, where applicable.
Your Volotea flight was cancelled
In the event of a cancellation, you should check when Volotea informed you, the reason communicated and the timings of the replacement journey offered.
Ticket reimbursement, rerouting and possible fixed compensation are separate passenger rights.
Replacement flight
Compare the new departure and arrival times with those of your original booking.
Reimbursement
You may request a reimbursement in certain situations when you decide not to continue your journey.
Accepting another flight does not automatically remove your possible right to compensation. The replacement timings must still be assessed.
Missed connection during a Volotea journey
When a Volotea delay causes you to miss another flight, you need to check whether the different flight segments were included in a single booking or purchased separately.
When the tickets are independent, the following flight may be treated as a separate contract of carriage.
Important checks
- were the flights included in a single booking?
- were the tickets purchased separately?
- was a self-transfer required?
- did the baggage need to be checked in again?
- what was the actual arrival time of the first flight?
- what replacement solution was offered?
Overbooking or denied boarding with Volotea
Involuntary denied boarding may entitle you to compensation when you have a valid booking, arrived on time and presented valid travel documents.
Overbooking must be distinguished from denied boarding caused by arriving late at the gate, incorrect documents, a medical reason or a justified security concern.
Different rules may apply when you accepted a commercial offer or another benefit in exchange for surrendering your seat.
Meals, hotel and transport after a Volotea disruption
When a delay or cancellation results in a significant wait, Volotea may be required to provide assistance appropriate to the length and circumstances of the disruption.
Meals and refreshments
Reasonable care may be due depending on the length of the wait.
Accommodation
Hotel accommodation may be required when the new departure is scheduled for the following day.
Transport
Transport between the airport and the accommodation may also need to be provided.
Information
Keep the emails, text messages and notifications received during the disruption.
Keep detailed receipts for the necessary and reasonable expenses that you had to pay.
How much can you claim for a Volotea flight?
When all the conditions are met, the fixed compensation amount mainly depends on the distance of the affected journey.
Up to 1,500 km
Reference amount for eligible short-distance journeys.
Between 1,500 and 3,500 km
Amount applicable to certain medium-distance journeys and longer intra-EU flights.
More than 3,500 km
Maximum reference amount for certain longer journeys.
These amounts are indicative. A reduction may apply in certain rerouting situations when the replacement arrival time remains relatively close to the original schedule.
Which documents should you keep for a Volotea claim?
Travel documents
- booking confirmation;
- Volotea booking reference;
- flight number and date;
- boarding pass;
- original itinerary and replacement journey offered.
Evidence of the disruption
- emails and text messages received from Volotea;
- screenshots from the app or website;
- photos of airport information screens;
- actual arrival time;
- receipts for meals, hotel or transport.
You can start your claim with the information currently available. Additional evidence may be requested during the assessment.
Frequently asked questions about Volotea claims
How much can I receive for a delayed Volotea flight?
The standard compensation amounts may be €250, €400 or €600, depending on the distance and the conditions applicable to the journey.
Is a three-hour delay always enough to claim compensation?
No. The itinerary, the actual arrival time and the precise cause of the disruption must also be checked.
Can I accept another flight and still claim compensation?
Yes, this may be possible. Rerouting and fixed compensation are separate passenger rights.
Volotea says there was a bird strike. Can I still claim?
A bird strike may be considered an extraordinary circumstance. However, the incident, its connection with the affected flight and the measures taken by the airline should still be verified.
Must Volotea reimburse my meal or hotel expenses?
Certain necessary and reasonable expenses may be claimed when the required assistance was not provided. Keep all detailed receipts.
Do I have to pay Fly Claim before my claim is processed?
No. No fee is charged when you submit your claim. The commission is applied only when compensation is successfully obtained.
Check your compensation in just a few minutes
Enter your flight number, route and the disruption experienced. There are no upfront fees.