Vueling claim
Vueling flight delayed or cancelled: check your compensation
Was your Vueling flight delayed, cancelled or overbooked, or did a disruption cause you to miss a connection? Depending on your route, your delay at the final destination and the cause of the problem, you could receive up to €600 per passenger.
Depending on the distance and circumstances of the flight
The actual arrival time may be decisive
Fly Claim is paid only if your claim is successful
Can you receive compensation for a Vueling flight?
Because Vueling is established in the European Union, European passenger protection rules may apply to its flights departing from a European airport and to certain flights it operates to the European Union.
Eligibility also depends on the itinerary, the airline that actually operated the flight, the delay at the final destination and the exact cause of the disruption.
Journey concerned
The departure and arrival airports, together with any stopovers, must be checked.
Operating carrier
The flight may have been sold by a partner airline and actually operated by Vueling, or vice versa.
Delay at final destination
When several legs are involved, the arrival time at the final destination may be decisive.
Cause given
A technical fault, an operational issue, bad weather or an air traffic restriction are not assessed in the same way.
The delay shown at the airport alone is not enough to determine your compensation. The entire journey and the reason for the problem must be assessed.
Compensation for a delayed Vueling flight
Compensation may be due when a Vueling flight reaches its final destination with a significant delay and the disruption did not result from extraordinary circumstances that the airline could not reasonably have avoided.
The relevant delay is generally measured at arrival, not solely by the delay recorded at departure.
Information to gather
- Vueling flight number and date;
- originally scheduled departure time;
- scheduled arrival time;
- actual arrival time;
- reason given for the delay;
- new itinerary in the event of rerouting.
Your Vueling flight was cancelled
In the event of a cancellation, you should check when Vueling informed you, the reason given and the schedule of the alternative journey offered.
Ticket reimbursement, rerouting and fixed compensation are separate rights.
Alternative flight offered
Compare the departure and arrival times of the new journey with your original booking.
Reimbursement
In some situations, reimbursement may be requested if you decide not to travel.
The message received shows the exact date on which you were informed and the alternatives initially offered.
Missed connection during a Vueling journey
A delay on the first leg may prevent a passenger from boarding the next flight. When the different flights are included in a single booking, the delay at the final destination may be taken into account.
The situation may be different when the tickets were purchased separately. Keep the complete booking confirmation.
Useful documents
- complete booking confirmation;
- boarding passes for each leg;
- actual arrival time of the first flight;
- new flight assigned after the missed connection;
- actual arrival time at the final destination;
- receipts for expenses incurred during the wait.
Overbooking or denied boarding with Vueling
Involuntary denied boarding may entitle you to compensation if you had a valid booking, arrived on time and held the documents required for travel.
Overbooking must be distinguished from boarding being refused because you arrived late at the gate, had incorrect documents, had a medical issue or for a justified safety or security reason.
Different rules may apply if you accepted a commercial offer from Vueling in exchange for your seat.
How much can you claim for a Vueling flight?
When the conditions are met, the fixed compensation amount mainly depends on the distance of the journey.
Up to 1,500 km
Reference amount for eligible short-distance journeys.
Between 1,500 and 3,500 km
Amount applicable to certain medium-distance journeys and longer intra-European flights.
More than 3,500 km
Maximum reference amount for certain long-haul journeys.
These amounts are indicative. A reduction may apply in certain rerouting situations when the final delay remains limited.
Which documents should you keep for a Vueling claim?
Travel documents
- booking confirmation;
- booking reference;
- Vueling flight number and date;
- boarding passes;
- original itinerary and the new journey offered.
Evidence of the disruption
- emails and text messages received from Vueling;
- photos of airport information screens;
- actual arrival time;
- reason given for the disruption;
- receipts for meals, hotel or transport.
You can start your claim with the information available. Additional evidence may be requested during the assessment.
Frequently asked questions about Vueling claims
How much can I receive for a delayed Vueling flight?
The standard reference amounts may be €250, €400 or €600, depending on the distance and the conditions applicable to the journey.
Is a three-hour delay always enough to receive compensation?
No. The delay at the final destination is important, but the itinerary and exact cause of the disruption must also be checked.
Can I claim after a missed connection with Vueling?
This may be possible when the flights are included in a single booking and you arrive at the final destination with a significant delay.
Can I accept a new flight and still claim compensation?
Yes, this may be possible. Rerouting and fixed compensation are separate rights.
Does Vueling have to reimburse my meal or hotel expenses?
Certain necessary and reasonable expenses may be claimed when the required assistance was not provided. Keep itemised receipts.
Do I have to pay Fly Claim before my claim is processed?
No. There is no fee when you submit your claim. Commission applies only when compensation is recovered.
Check your compensation in just a few minutes
Enter your flight number, itinerary and the problem you experienced. There are no upfront fees.