Frankfurt Airport flight claim
Flight delayed or cancelled in Frankfurt: check your compensation
Was your flight departing from or arriving at Frankfurt Airport delayed, cancelled, or did a disruption cause you to miss a connection ? Depending on your route, the airline and the cause of the disruption, you could receive up to 600 € per passenger.
Depending on the flight distance and circumstances
The delay at the final destination may be decisive
Fly Claim is paid only if your claim succeeds
Can you receive compensation for a flight in Frankfurt ?
Flights departing from Frankfurt Airport are generally covered by European passenger rights rules, even when the carrier is based outside the European Union.
For a flight arriving in Frankfurt from a country outside the European Union, the airline that actually operated the journey must be checked. As Lufthansa is a European airline, some flights it operates to Frankfurt may also be covered.
The departure airport
A departure from Frankfurt generally benefits from European passenger protection.
The operating airline
The carrier that actually operated the flight must be distinguished from the airline that sold the ticket.
The final delay
For a connecting journey, the arrival time at the final destination may be the main criterion.
The cause of the disruption
A technical fault, severe weather or an air traffic restriction are not assessed in the same way.
The involvement of Lufthansa or the fact that the problem occurred in Frankfurt is not enough to determine your rights. The route and the exact cause must be assessed.
Flight delayed when departing from or arriving in Frankfurt
Compensation may be due when a flight reaches its final destination with a significant delay and the airline does not prove that the disruption resulted from extraordinary circumstances that it could not reasonably have avoided.
For a journey connecting in Frankfurt, a relatively short initial delay can cause you to miss the next flight and arrive several hours late at your final destination.
Information to check
- originally scheduled arrival time;
- actual arrival time at the final destination;
- flight number and date;
- airline that actually operated the journey;
- reason given by the airline;
- new itinerary offered in the event of rerouting.
Flight cancelled at Frankfurt Airport
When a flight is cancelled, you should check when the airline informed you, the reason given and the schedule of the proposed replacement journey.
Ticket reimbursement, rerouting and any fixed compensation are separate rights.
Rerouting
Compare the schedule of the new journey with the originally scheduled departure and arrival times.
Refund
If you decide not to travel under the applicable conditions, you may request a ticket refund.
Accepting rerouting does not automatically remove every possibility of compensation. The resulting schedule must be assessed.
Missed connection at Frankfurt Airport
Frankfurt handles many connecting itineraries, including journeys involving one or more Lufthansa flights. A delay on the first leg can prevent a passenger from catching the next flight.
When the different legs are included in a single booking, the assessment may focus on the delay at the final destination.
Important documents to keep
- complete booking confirmation;
- boarding passes for each leg;
- actual arrival time of the first flight;
- details of the new flight offered;
- arrival time at the final destination;
- receipts for meals, hotel or transport.
Meals, hotel and transport while waiting in Frankfurt
When a delay, cancellation or missed connection causes a long wait, the airline may have to provide assistance appropriate to the situation.
Meals and refreshments
Reasonable care may be due depending on the length of the wait.
Accommodation
Hotel accommodation may be required when the new departure is scheduled for the following day.
Transport
Transport between the airport and the accommodation may also be covered.
Information
Keep all messages about changes to the flight and the solutions offered.
Keep itemised receipts. Expenses must remain necessary and reasonable in light of the circumstances.
Which documents should you keep at Frankfurt Airport ?
Travel documents
- booking confirmation;
- flight number;
- boarding passes;
- complete itinerary;
- replacement flight details.
Evidence of the disruption
- emails and text messages from the airline;
- photos of the airport information screens;
- actual arrival time;
- reason given for the disruption;
- receipts for meals, hotel or transport.
Airlines associated with Frankfurt
Read our guides to airlines that may be involved in your itinerary when departing from, arriving at or connecting in Frankfurt.
What disruption did you experience in Frankfurt ?
Delayed flight
Find out how a delay at your final destination may entitle you to compensation.
View my rights →Cancelled flight
Check when you were informed, your refund rights and the replacement journey.
View my rights →Missed connection
A single booking may allow the final delay to be taken into account.
View my rights →Denied boarding
Involuntary denied boarding due to overbooking may entitle you to compensation.
View my rights →Frequently asked questions about disrupted flights in Frankfurt
Can I receive compensation for a flight delayed from Frankfurt ?
This may be possible when the delay at the final destination reaches the applicable threshold and the airline does not prove that exempting extraordinary circumstances existed.
Do European rules apply to all airlines departing from FRA ?
Flights departing from an airport in the European Union are generally covered, even when the airline is based outside the European Union.
Can I claim after missing a Lufthansa connection in Frankfurt ?
This may be possible when the legs are included in a single booking and arrival at the final destination is significantly delayed.
Can I recover my meal or hotel expenses ?
Some necessary and reasonable expenses may be claimed when the required assistance was not provided. Keep your receipts.
Does the weather in Frankfurt automatically rule out compensation ?
No. The severity of the conditions, their direct connection with the flight and the measures taken by the airline must be checked.
Do I have to pay Fly Claim before my case is processed ?
No. There is no upfront fee when you submit your claim. The agreed commission applies only if compensation is obtained.
Check your compensation in just a few minutes
Enter your itinerary, airline and the problem you experienced. There are no upfront fees.