Norwegian Air Shuttle claim
Norwegian flight delayed or cancelled: check your compensation
Was your Norwegian Air Shuttle flight delayed, cancelled or overbooked, or did another disruption affect your journey? Depending on the route, your delay at the final destination and the cause of the problem, you could receive up to €600 per passenger.
Depending on the distance and the circumstances of the claim
Norway is part of the European Economic Area
Fly Claim is paid only if your claim is successful
Can you receive compensation for a Norwegian flight?
European passenger protection rules may apply to Norwegian Air Shuttle flights departing from an airport in the European Union, Norway or another country covered by the European framework.
They may also apply to certain Norwegian flights arriving in this area from a non-member country. The complete itinerary, the operating carrier and the cause of the disruption must be checked.
Journey concerned
The departure and arrival airports, together with any stopovers, must be assessed.
Operating carrier
Check the “operated by” wording when the ticket was sold as part of a partnership.
Delay at final destination
The actual arrival time at the final destination may be decisive for your claim.
Cause given
A technical fault, an operational issue, bad weather or an air traffic restriction are not assessed in the same way.
A delay of more than three hours at the final destination may entitle you to compensation, but the exact cause of the disruption must also be checked.
Is Norwegian an EU airline?
Norwegian Air Shuttle is based in Norway. Norway is not a member of the European Union, but it is part of the European Economic Area.
This allows European air passenger rights rules to apply to many Norwegian flights under conditions similar to those applying to airlines established in the European Union.
European Union
Norway is not a Member State of the European Union.
European Economic Area
Norway is part of the EEA and participates in the European passenger protection system.
Your claim should not be rejected solely because Norwegian is a Norwegian airline. The itinerary and the circumstances of the flight remain decisive.
Compensation for a delayed Norwegian flight
Compensation may be due when a Norwegian flight reaches its final destination with a significant delay and the airline cannot show that the disruption resulted from extraordinary circumstances that it could not reasonably have avoided.
The delay shown at departure is not always the delay used for the claim. The actual arrival time must be compared with the time stated in the original booking.
Information to gather
- Norwegian flight number and date;
- originally scheduled departure time;
- scheduled arrival time;
- actual arrival time;
- reason given for the delay;
- new itinerary offered in the event of rerouting.
Your Norwegian flight was cancelled
In the event of a cancellation, you should check when Norwegian informed you, the reason given and the schedule of the alternative flight offered.
Ticket reimbursement, rerouting to the final destination and any fixed compensation are separate rights.
Alternative flight offered
Compare the schedule of the alternative journey with your original booking.
Reimbursement
In some situations, you may request reimbursement if you decide not to travel.
Accepting rerouting does not automatically remove every possibility of compensation. The proposed schedule must be assessed.
Missed connection during a Norwegian journey
A delay on the first leg may prevent a passenger from boarding the next flight. You must then check whether the different flights were included in a single booking.
When the tickets were purchased separately, the second journey may be treated as an independent booking.
Important checks
- are the flights included in the same booking?
- were the tickets purchased separately?
- was a self-transfer required?
- did the baggage have to be checked in again?
- what was the actual arrival time of the first flight?
- what alternative did Norwegian offer?
Overbooking or denied boarding with Norwegian
Involuntary denied boarding may entitle you to compensation if you had a valid booking, arrived on time and held the required travel documents.
This must be distinguished from boarding being refused because you arrived late at the gate, had incomplete documents, had a medical issue or for a justified safety or security reason.
Different rules may apply if you accepted a commercial offer in exchange for your seat.
Meals, hotel and transport after a Norwegian disruption
When a delay or cancellation causes a long wait, Norwegian may have to provide assistance appropriate to the duration and circumstances of the disruption.
Meals and refreshments
Reasonable care may be due depending on the length of the wait.
Accommodation
A hotel may be required when the new departure is scheduled for the following day.
Transport
Transport between the airport and the accommodation may also be covered.
Information
Keep all emails, text messages and notifications received during the wait.
Keep itemised receipts for any necessary and reasonable expenses you had to pay.
How much can you claim for a Norwegian flight?
When all the conditions are met, the fixed compensation amount mainly depends on the distance of the journey concerned.
Up to 1,500 km
Reference amount for eligible short-distance journeys.
Between 1,500 and 3,500 km
Amount applicable to certain medium-distance journeys and longer intra-European flights.
More than 3,500 km
Maximum reference amount for certain longer journeys.
These amounts are indicative. A reduction may apply in certain rerouting situations when arrival remains relatively close to the original schedule.
Which documents should you keep for a Norwegian claim?
Travel documents
- booking confirmation;
- Norwegian booking reference;
- flight number and date;
- boarding pass;
- original itinerary and the new journey offered.
Evidence of the disruption
- emails and text messages received from Norwegian;
- screenshots from the app or website;
- photos of airport information boards;
- actual arrival time;
- receipts for meals, hotel or transport.
You can start your claim with the information available. Additional evidence may be requested during the assessment.
Frequently asked questions about Norwegian claims
How much can I receive for a delayed Norwegian flight?
The standard reference amounts may be €250, €400 or €600, depending on the distance and the conditions applicable to the journey.
Is Norwegian an EU airline?
No. Norwegian is based in Norway. However, Norway is part of the European Economic Area, allowing European rules to apply to many flights.
Is a three-hour delay always enough to receive compensation?
No. The itinerary, actual arrival time and exact cause of the disruption must also be checked.
Can I accept another flight and still claim compensation?
Yes, this may be possible. Rerouting and fixed compensation are separate rights.
Does Norwegian have to reimburse my meal or hotel expenses?
Certain necessary and reasonable expenses may be claimed when the required assistance was not provided. Keep itemised receipts.
Do I have to pay Fly Claim before my claim is processed?
No. There is no fee when you submit your claim. Commission applies only when compensation is recovered.
Check your compensation in just a few minutes
Enter your flight number, route and the problem you experienced. There are no upfront fees.