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Flight compensation by airline

Find useful information about claiming compensation after a delayed or cancelled flight, or a missed connection, based on the airline that operated your journey.

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Assessment of your journey
Verification of the disruption
Support from start to finish

Eligibility depends in particular on the journey, the final delay and the cause of the disruption.

Find your airline

Check your rights based on the operating airline

Compensation rules mainly depend on your journey and the applicable passenger-rights legislation. The airline that actually operated, or was due to operate, the flight also plays an important role when assessing your claim.

Select your airline to learn about possible compensation amounts, eligibility requirements and the steps to take after a flight disruption.

15 airlines available

Quickly find the guide that matches your flight.

Fly Claim directory

All airlines

Search for an airline by name or browse the alphabetical directory.

15 airlines displayed

Airline guides are coming soon

In the meantime, you can enter your flight details directly in our claim form. Fly Claim will check the operating airline, your journey and the rules that may apply.

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Your situation

What problem did you experience with your flight?

Read our detailed guides based on the type of disruption you experienced.

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Delayed flight

Check whether your delay at the final destination may qualify you for compensation.

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Cancelled flight

Learn about your rights to reimbursement, rerouting, assistance and compensation.

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Missed connection

Assess the delay recorded when you reached your final destination.

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Good to know

Which airline should handle your claim?

A claim is generally submitted to the airline that actually operated the disrupted flight. This airline may be different from the airline that sold you the ticket.

In the event of a codeshare flight, a journey involving several airlines or a connecting itinerary, the complete journey must be checked to identify the responsible operating carrier.

Check the airline shown next to the words “operated by” on your booking confirmation or boarding pass.

Quick answers

Frequently asked questions about airlines

My airline is not listed

You can still submit your flight details. Fly Claim will check the operating airline, the journey and the rules that apply to your situation.

Can I receive compensation from a non-European airline?

This may be possible, particularly when the flight departed from an airport in the European Union. The complete journey and the operating airline must be checked.

Which airline is responsible for a codeshare flight?

The airline that actually operated the flight is generally responsible for handling the claim, even when the ticket was sold by another airline.

Can I submit my claim through Fly Claim?

Yes. You can enter your journey online. Your eligibility will then be assessed according to the disruption, the operating airline and the applicable rules.

Was your flight disrupted?

Check whether you may be entitled to compensation

Enter your airline, journey and the problem you experienced. There are no upfront fees to begin.

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