Eurowings claim
Eurowings flight delayed or cancelled: check your compensation
Was your Eurowings flight delayed, cancelled or overbooked, or did you miss a connection? Depending on your route, your delay at the final destination and the cause of the disruption, you could receive up to €600 per passenger.
Depending on the distance and conditions of the journey
The final destination may be decisive
Fly Claim is paid only if your claim is successful
Can you receive compensation for a Eurowings flight?
Because Eurowings is an airline established in the European Union, European passenger rights rules may apply to its flights departing from a European airport and to certain flights it operates to the European Union.
However, the airline that actually operated the flight, the different airports in the itinerary, the delay at the final destination and the exact cause of the disruption must all be checked.
Complete itinerary
The departure and arrival airports, together with any stopovers, must be assessed as a whole.
Operating carrier
The name shown on the booking may be different from the airline that actually operated the flight.
Final delay
When a connection is involved, the arrival time at the final destination may be decisive.
Cause of the disruption
An operational issue, bad weather or an air traffic restriction are not assessed in the same way.
The delay shown at departure is not always enough. You need to check the actual time at which you reached the final destination shown in your booking.
Compensation for a delayed Eurowings flight
Compensation may be due when your Eurowings flight reaches its final destination with a significant delay and the disruption did not result from extraordinary circumstances that exempt the airline from liability.
The assessment must consider the actual arrival time, the distance of the journey and the reason given. A technical fault or an issue related to the airline’s internal operations does not necessarily have the same consequences as an airport closure.
Information to gather
- Eurowings flight number and date;
- originally scheduled arrival time;
- actual arrival time at the destination;
- reason given by the airline;
- complete itinerary in the event of a stopover;
- replacement flight documents.
Your Eurowings flight was cancelled
When a Eurowings flight is cancelled, you should check when you were informed, the reason given and the schedule of the replacement journey offered.
Ticket reimbursement, rerouting to the destination and fixed compensation are separate rights. Accepting a new flight does not therefore automatically remove every possibility of compensation.
New itinerary
Compare the departure and arrival times of the proposed alternative with those of your original booking.
Reimbursement
In some situations, reimbursement may be requested when the passenger decides not to travel.
The email or text message showing when Eurowings informed you may be important when your claim is assessed.
Missed connection during a Eurowings journey
A delay on the first flight may prevent you from boarding the next leg. When the different flights are included in a single booking, the assessment may be based on the delay at the final destination.
The situation may be different when the tickets were purchased separately. It is therefore important to keep the complete booking confirmation.
Documents to keep
- complete booking confirmation;
- boarding passes for each leg;
- arrival time of the first flight;
- document for the new flight offered;
- arrival time at the final destination;
- receipts for expenses incurred.
Overbooking or denied boarding with Eurowings
Involuntary denied boarding may entitle you to compensation if you arrived on time with a valid booking and the documents required for travel.
Overbooking must be distinguished from boarding being refused because you arrived late at the gate, had incorrect documents, were subject to a medical restriction or because of your conduct.
Different rules may apply if you accepted an offer from Eurowings in exchange for your seat.
How much can you claim for a Eurowings flight?
When all the conditions are met, the standard fixed compensation amount mainly depends on the distance of the journey.
Up to 1,500 km
Reference amount for eligible short-distance journeys.
Between 1,500 and 3,500 km
Amount applicable to certain medium-distance journeys and longer intra-European flights.
More than 3,500 km
Maximum reference amount for certain long-haul journeys.
These amounts are indicative and depend on the specific circumstances of the claim. A reduction may apply in certain rerouting situations.
Which documents should you keep for a Eurowings claim?
Travel documents
- booking confirmation;
- booking reference;
- Eurowings flight number and date;
- boarding passes;
- complete itinerary including stopovers.
Evidence of the disruption
- emails and text messages received from Eurowings;
- photos of airport information screens;
- actual arrival time;
- replacement flight document;
- receipts for meals, hotel or transport.
You can start your claim with the information available. Fly Claim will let you know if any additional evidence is required.
Frequently asked questions about Eurowings claims
How much can I receive for a delayed Eurowings flight?
The standard reference amounts may be €250, €400 or €600, depending on the distance and the conditions applicable to the journey.
Is a three-hour delay always enough to receive compensation?
No. The delay at the final destination is important, but the itinerary and exact cause of the disruption must also be checked.
Can I claim after a missed connection?
This may be possible when the flights are included in a single booking and you reach the final destination with a significant delay.
Can I accept a new flight and still claim compensation?
Yes, this may be possible. Rerouting and fixed compensation are separate rights.
Does Eurowings have to reimburse my meal or hotel expenses?
Certain necessary and reasonable expenses may be claimed when the required assistance was not provided. Keep itemised receipts.
Do I have to pay Fly Claim before my claim is processed?
No. There is no fee when you submit your claim. Commission applies only when compensation is recovered.
Check your compensation in just a few minutes
Enter your itinerary, delay and the problem you experienced. There are no upfront fees.