TAP Air Portugal claim
TAP Air Portugal flight delayed or cancelled: check your compensation
Was your TAP Air Portugal flight delayed, cancelled or overbooked, or did a disruption cause you to miss a connection? Depending on your route, your delay at the final destination and the cause of the problem, you could receive up to €600 per passenger.
Depending on the distance and the circumstances of the claim
The actual arrival time may be decisive
Fly Claim is paid only if your claim is successful
Can you receive compensation for a TAP flight?
Because TAP Air Portugal is established in the European Union, European passenger protection rules may apply to its flights departing from a European airport and to certain flights it operates to the European Union.
However, the complete itinerary, the airline that actually operated the flight, the delay at the final destination and the exact cause of the disruption must be checked.
Complete itinerary
The departure and arrival airports, together with any stopovers, must be assessed as a whole.
Operating carrier
The airline that sold the ticket may be different from the airline that actually operated the flight.
Delay at final destination
When a connection is involved, the arrival time at the final destination may be decisive.
Cause given
A technical fault, an operational issue, bad weather or an air traffic restriction are not assessed in the same way.
The delay shown at departure is not always enough to determine your compensation. The arrival time at the final destination and the exact cause must be checked.
Compensation for a delayed TAP Air Portugal flight
Compensation may be due when a TAP flight reaches its final destination with a significant delay and the airline cannot show that the disruption resulted from extraordinary circumstances that it could not reasonably have avoided.
The relevant delay is generally measured at arrival, not solely by the delay recorded at departure.
Information to gather
- TAP flight number and date;
- originally scheduled arrival time;
- actual arrival time;
- name of the operating carrier;
- reason given for the delay;
- new itinerary offered in the event of rerouting.
Your TAP Air Portugal flight was cancelled
In the event of a cancellation, you should check when TAP informed you, the reason given and the schedule of the alternative flight offered.
Ticket reimbursement, rerouting and any fixed compensation are separate rights.
Alternative flight offered
Compare the schedule of the replacement journey with your original booking.
Reimbursement
In some situations, reimbursement may be requested when the passenger decides not to travel.
Accepting rerouting does not automatically remove every possibility of compensation. The new schedule must be assessed.
Missed connection during a TAP journey
A delay on the first leg may prevent a passenger from boarding the next flight, particularly on a journey connecting through Lisbon.
When the different legs are included in a single booking, the assessment may focus on the delay at the final destination rather than only the first flight.
Documents to keep
- complete booking confirmation;
- boarding passes for each leg;
- actual arrival time of the first flight;
- document for the new assigned flight;
- actual arrival time at the final destination;
- receipts for meals, hotel or transport.
Overbooking or denied boarding with TAP
Involuntary denied boarding may entitle you to compensation if you had a valid booking, arrived on time and held the required travel documents.
This must be distinguished from boarding being refused because you arrived late at the gate, had incomplete documents, had a medical issue or for a justified safety or security reason.
Your rights may be different if you accept a commercial offer from TAP in exchange for your seat.
Meals, hotel and transport after a TAP disruption
When a delay, cancellation or missed connection causes a long wait, TAP may have to provide assistance appropriate to the circumstances.
Meals and refreshments
Reasonable care may be due depending on the length of the wait.
Accommodation
A hotel may be required when the new departure is scheduled for the following day.
Transport
Transport between the airport and the accommodation may also be covered.
Information
Keep all messages received about updates to the flight and the alternatives offered.
Keep itemised receipts. The expenses must be necessary and reasonable in light of the disruption.
How much can you claim for a TAP Air Portugal flight?
When all the conditions are met, the reference amount of fixed compensation mainly depends on the distance of the journey.
Up to 1,500 km
Reference amount for eligible short-distance journeys.
Between 1,500 and 3,500 km
Amount applicable to certain medium-distance journeys and longer intra-European flights.
More than 3,500 km
Maximum reference amount for certain long-haul journeys.
These amounts are indicative. A reduction may apply in certain rerouting situations when arrival remains relatively close to the original schedule.
Which documents should you keep for a TAP claim?
Travel documents
- booking confirmation;
- TAP booking reference;
- flight number and date;
- boarding passes;
- original itinerary and replacement journey.
Evidence of the disruption
- emails and text messages received from TAP;
- photos of airport information boards;
- actual arrival time;
- reason given for the disruption;
- receipts for meals, hotel or transport.
You can start your claim with the information available. Additional evidence may be requested during the assessment.
Frequently asked questions about TAP claims
How much can I receive for a delayed TAP flight?
The standard reference amounts may be €250, €400 or €600, depending on the distance and the conditions applicable to the journey.
Is a three-hour delay always enough to receive compensation?
No. The route, arrival time at the final destination and exact cause of the disruption must also be checked.
Can I claim after a missed connection in Lisbon?
This may be possible when the different flights are included in a single booking and arrival at the final destination is significantly delayed.
Can I accept a new flight and still claim compensation?
Yes, this may be possible. Rerouting and fixed compensation are separate rights.
Does TAP have to reimburse my meal or hotel expenses?
Certain necessary and reasonable expenses may be claimed when the required assistance was not provided. Keep itemised receipts.
Do I have to pay Fly Claim before my claim is processed?
No. There is no fee when you submit your claim. Commission applies only when compensation is recovered.
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