easyJet claim
easyJet flight delayed or cancelled: check your compensation
Was your easyJet flight delayed, cancelled or overbooked, or did a disruption cause you to miss a connection? Depending on your route, your delay at the final destination, the operating carrier and the cause of the problem, you could receive up to €600 per passenger.
Depending on the distance and circumstances of the flight
easyJet UK, Europe or Switzerland
Fly Claim is paid only if your claim is successful
Can you receive compensation for an easyJet flight?
European rules may apply when your easyJet flight departs from an airport in the European Union, regardless of the country in which the operating carrier is established.
For a flight arriving in the European Union from a non-EU country, the identity of the operating carrier must be checked. The delay at the final destination and the exact cause of the disruption must also be assessed.
Itinerary
The departure and arrival airports, together with any stopovers, must be checked.
Operating carrier
The easyJet brand may correspond to several legally distinct airlines.
Delay at final destination
When a stopover is involved, the arrival time at the final destination may be decisive.
Cause given
An operational issue, a technical fault, bad weather or an air traffic restriction do not have the same legal consequences.
The easyJet logo is not always enough to identify the responsible airline. The name of the operating carrier usually appears on the booking or boarding pass.
Which easyJet airline actually operated your flight?
The easyJet brand is used by several carriers. This distinction may be important, particularly for flights arriving in the European Union from a non-EU country.
easyJet Airline Company
A carrier established in the United Kingdom. The main commercial code used on many flights is U2.
easyJet Europe
A carrier established in Austria and used for many flights operated within the European Union.
easyJet Switzerland
A carrier established in Switzerland that may appear on certain easyJet-branded flights.
Check your booking confirmation, boarding pass or the “operated by” wording shown in the flight information.
Compensation for a delayed easyJet flight
Compensation may be due when an easyJet flight reaches its final destination with a significant delay and the airline cannot show that the disruption resulted from extraordinary circumstances that it could not reasonably have avoided.
The delay shown at departure is not always the delay used to calculate compensation. The actual arrival time must be compared with the scheduled arrival time.
Useful information
- easyJet flight number and date;
- name of the operating carrier;
- originally scheduled arrival time;
- actual arrival time;
- reason given for the delay;
- new journey offered in the event of rerouting.
Your easyJet flight was cancelled
In the event of a cancellation, you should check when you were informed, the reason given and the schedule of the alternative journey offered.
Ticket reimbursement, rerouting to the destination and fixed compensation are separate rights.
Alternative flight offered
Compare the schedule of the replacement journey with your original booking.
Reimbursement
In some situations, reimbursement may be requested if you decide not to travel.
The email or text message received can be used to check when you were informed and which alternatives easyJet offered.
Missed connection during an easyJet journey
For a missed connection, you should first check whether the different legs were included in a single protected booking.
When the flights were purchased separately, the second journey may legally be treated as an independent booking.
Check in particular
- whether the flights are included in the same booking;
- whether a self-transfer was required;
- whether the baggage had to be collected and checked in again;
- the arrival time of the first flight;
- the conditions of the next ticket;
- any alternatives offered.
Overbooking or denied boarding with easyJet
Involuntary denied boarding may entitle you to compensation if you had a valid booking, arrived on time and held the required travel documents.
Overbooking must be distinguished from boarding being refused because you arrived late at the gate, had incorrect documents, had a medical issue or for a justified safety or security reason.
Different rules may apply if you accepted a commercial offer in exchange for your seat.
How much can you claim for an easyJet flight?
When the conditions are met, the fixed compensation amount mainly depends on the distance of the journey.
Up to 1,500 km
Reference amount for eligible short-distance journeys.
Between 1,500 and 3,500 km
Amount applicable to certain medium-distance journeys and longer intra-European flights.
More than 3,500 km
Maximum reference amount for certain longer journeys.
These amounts are indicative. A reduction may apply in certain rerouting situations when the final delay remains limited.
Which documents should you keep for an easyJet claim?
Travel documents
- booking confirmation;
- flight number and date;
- name of the operating carrier;
- boarding pass;
- original itinerary and the new journey offered.
Evidence of the disruption
- emails and text messages received from easyJet;
- photos of airport information screens;
- actual arrival time;
- reason given for the disruption;
- receipts for meals, hotel or transport.
You can start your claim with the information available. Additional evidence may be requested during the assessment.
Frequently asked questions about easyJet claims
How much can I receive for a delayed easyJet flight?
The standard reference amounts may be €250, €400 or €600, depending on the distance and the conditions applicable to the journey.
Is easyJet an EU airline?
It depends on the operating carrier. The easyJet brand may be used by a British, Austrian or Swiss airline. The operator’s exact name must be checked on the booking.
Is a three-hour delay always enough to receive compensation?
No. The delay at the final destination is important, but the itinerary and exact cause of the disruption must also be checked.
Can I claim after a missed easyJet connection?
This depends in particular on whether the flights were included in a single booking or purchased separately.
Does easyJet have to reimburse my meal or hotel expenses?
Certain necessary and reasonable expenses may be claimed when the required assistance was not provided. Keep itemised receipts.
Do I have to pay Fly Claim before my claim is processed?
No. There is no fee when you submit your claim. Commission applies only when compensation is recovered.
Check your compensation in just a few minutes
Enter your flight number, itinerary and the problem you experienced. There are no upfront fees.